Technical Account Specialist - Systems

About the Company

For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Puffer-Sweiven specializes in:

• Process Control & Safety Systems
• Control Valves & Regulators
• Isolation Valves & Actuation
• Oil & Gas Automation
• Reliability Solutions & Services
• Pressure Management
• Specialty Pumps & Rotating Equipment
• Instrumentation
• Maintenance & Repair Services

Responsibilities

Support and promote business unit and sales team goals, initiatives and events as identified by the business unit manager. Establish and maintain relationships with customer base and factory personnel to support requests for proposals, provide technical consultation, and resolve customer issues.

Key responsibilities include:

• Developing and conducting effective demonstrations/seminars and delivering technical information on products and services
• Assessing customer requirements and developing proposals to provide products and services
• Participating in sales visits with Account Sales team members
• Managing the order management cycle, including planning, entry, status tracking and reporting, expediting, and change management
• Interacting with other teams to optimize performance, identify opportunities for new business, and improve internal work practices
• Providing status reports to Sales and Service Management
• Training incoming employees in work processes

Qualifications

A BS/BA degree is preferred in a discipline that supports a technical knowledge of the business, with knowledge of the sales process, products and services included in the business unit portfolio, and a clear understanding of the architecture and technologies of instrumentation and control systems.

Required experience and skills include:

• 2+ years’ experience in a process or manufacturing facility working in a technical capacity, or 3-5 years in an engineering company with responsibility for automation project design and implementation
• Direct experience in a sales and or customer service oriented work environment

Competencies

Required competencies include:

• Written and oral communication skills, and presentation skills
• Demonstrated ability to interface with and influence executives, with professionalism, rapport/trust building skills, and strong prospecting/opportunity skills
• Innovative selling and servicing approach, with strong strategic thinking and solid technical skills
• Solid interpersonal skills, including engaged listening and acknowledging skills, questioning and discovery skills, and problem-solving skills
• Ability to manage customer expectations and develop rapport and trust with customers
• Information management skills, including MS Office and CRM interface