Technical Account Specialist

About the role

Active partnership with Business Development & Integrations teams to ensure successful product launches and support.

Responsibilities

• Understand external partners' technical requirements and clearly convey them to the Integrations team
• Work closely with the Business Development and Integrations team to optimize product launches and schedules
• Provide status reports on ongoing technical work to internal groups and the business development team
• Plan and track internal objectives and remove obstacles faced by our development team
• Liaise and build relationships with telecom carriers to coordinate product integrations and ongoing technical support
• Design, customize and document user experience flows and system interaction flows
• Participate in technical discussions with external partners supporting both sales and development teams
• Promote new ideas, methods, or processes to the workplace to improve team performance
• Perform internal and external reporting, projections, report analysis and marketing reviews
• Be an advocate for both airG and external customers to ensure technical and support issues are escalated or resolved in a timely manner
• Participate in product testing, bug hunting, and conduct technical investigations
• Manage and coordinate product launches and related support activities

Requirements

• Minimum 2 years of experience in providing software product support with experience in integrations or project management
• Comfortable multi-tasking in a changing environment while maintaining attention to detail and organization
• Capable of identifying and anticipating problems
• Must be comfortable having technical discussions with international clients (in English)
• Excellent communication skills both verbal and written
• Friendly and professional demeanor
• Fluent in English (Written and Verbal)
• General understanding of the software development lifecycle (waterfall & agile)
• Experience and comfort with a variety of browser-based tools highly beneficial
• Experience with product testing and conducting tutorials
• Programming experience is a plus
• Additional languages are a plus

Qualifications

Based in Manila, Philippines, but will be fully remote (work from home).

Skills

• Technical expertise
• Communication skills
• Problem-solving abilities
• Project management

Benefits

Attractive and competitive compensation package.

Pay

N/A

Schedule

Full-time