Technical Account Manager, SLED

For our client, we are seeking a Technical Account Manager, SLED to join the team of a leader in the Information Technology space. This role will serve as a trusted technical advisor for public sector customers, helping them deploy and operationalize cloud security solutions effectively. You will partner closely with customer stakeholders to drive adoption, strengthen satisfaction, and ensure they gain measurable value from the platform. The position also calls for cross-functional collaboration with sales and renewal teams to support retention, expansion, and a cohesive customer experience. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $130,400 – $151,200 annually Responsibilities Provide expert guidance on deploying and operationalizing the company's platform Develop trusted advisor relationships with customer stakeholders, focusing on adoption and satisfaction Help customers create Success Plans with key performance indicators and track progress Address technical issues to maintain high customer satisfaction Advocate for customer needs across departments to ensure a cohesive experience Collaborate with Sales and Renewal teams for contract renewals and expansion opportunities Maintain knowledge of cloud security threats and emerging industry trends Qualifications 3+ years of experience working in Public Sector supporting Public Cloud workloads Strong familiarity with compliance frameworks like FedRAMP, StateRAMP, and NIST 3+ years in technical customer-facing roles, such as Technical Account Manager or Customer Success Engineer Understanding of cloud services, architectures, and security best practices; CSP certifications preferred Familiarity with container technologies (Docker, Kubernetes) Strong problem-solving skills and ability to troubleshoot complex issues Proven relationship-building skills with enterprise clients Benefits Medical, dental and vision insurance Home office setup reimbursement Flexible spending accounts Monthly connectivity reimbursement Employee assistance program (EAP) Short- and long-term disability insurance 401(k) retirement savings plan with employer match Flexible paid time off plus 11 paid holidays Paid leave programs for parental and medical reasons Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.