Technical Account Manager, Enterprise Support
About the role
AWS Enterprise Support, Technical Account Managers (TAM) serve as the principal technical advisors and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises. This role focuses on supporting Higher Education customers, including Universities and their associated Medical Centers and Research departments. The TAM works proactively to craft and execute strategies to drive customer adoption and use of AWS services, such as EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and more.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, ensuring customers' AWS environments remain operationally healthy and resilient. This position requires the ability to travel 10% or more as needed.
Responsibilities
- Act as the principal technical advisor and 'voice of the customer' for AWS Enterprise Support customers in Higher Education.
- Work proactively to drive customer adoption and use of AWS services, including compute, storage, database, networking, security, and more.
- Provide strategic technical guidance and advocacy to help customers plan and build solutions using AWS best practices.
- Collaborate with engineers and service teams to resolve customer issues, though not directly hands-on in the customer’s environment.
- Engage with senior leadership to discuss incidents, trade-offs, support, and risk management.
- Maintain close relationships with customers to understand their business, operational needs, and technical challenges.
- Help customers achieve the greatest value from AWS while ensuring their environments remain operationally healthy and resilient.
Requirements
- 3+ years of technical engineering experience.
- Experience with operational parameters and troubleshooting for three (3) or more of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or applications development in a distributed systems environment.
- Knowledge of DevOps practices and tools, including Continuous Integration/Deployment, Puppet, Docker, Kubernetes, Chef, etc.
- Experience in one or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, or service-oriented architecture.
- Bachelor's degree.
Preferred Qualifications
- Experience with AWS services or other cloud offerings.
- Experience in an internal enterprise or external customer-facing environment as a technical lead.
About the team
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, trusted by startups to Global 500 companies. The team values work-life balance, focusing on the flow between personal and professional life to foster long-term happiness and fulfillment. Flexibility in working hours is encouraged to help you find your own balance.
The team is dedicated to mentorship and career growth, celebrating knowledge sharing and supporting new members. Projects are assigned to help team members develop into well-rounded professionals and take on more complex tasks in the future.
Pay
The base salary range for this position is:
- USA, MA, Boston: $131,300.00 - $177,600.00 USD annually
- USA, TX, Dallas: $131,300.00 - $177,600.00 USD annually
- USA, WA, Bellevue: $131,300.00 - $177,600.00 USD annually
Compensation includes sign-on payments and restricted stock units (RSUs). Final compensation is determined based on experience, qualifications, and location.
Benefits
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, with options for supplemental life plans).
- Employee Assistance Program (EAP) and Mental Health Support.
- Medical Advice Line.
- Flexible Spending Accounts.
- Adoption and Surrogacy Reimbursement coverage.
- 401(k) matching.
- Paid time off.
- Parental leave.
Learn more about our benefits at amazon.jobs/en/benefits.