Technical Account Manager, Enterprise (East)

Responsibilities

• Oversee customer journey from onboarding to ongoing success and adoption
• Collaborate with Sales to strategize on increasing the company adoption in large organizations
• Deliver organized onboarding and project management for customers
• Provide proactive technical guidance across all products
• Surface customer use cases and feedback to Engineering for product improvement

Qualifications

• 5-10 years in client-facing or tech-focused roles combining business and technical skills
• Experience in managing and executing customer-centric technical projects
• Excellent project management and communication abilities
• Proven ability to learn new technologies quickly and understand complex systems like SQL and APIs
• Strong troubleshooting and problem solving skills with a desire for continuous improvement
• Cross-functional collaboration skills with diverse teams
• Able to thrive under pressure and manage deadlines effectively

Benefits

• Equity compensation in the form of ISO options
• Early exercise option for stock options
• 10-year post-termination exercise window

Pay

• $160,000 – $200,000 annually

Schedule

• Remote - US based candidates only, no visa sponsorship available