Technical Account Manager, Enterprise

About The Role

You'll own onboarding and implementation for enterprise customers end-to-end — from kickoff through go-live and into long-term account health.

You'll lead technical discovery to understand each customer's billing architecture, data model, and integration landscape before prescribing an approach.

You'll guide customers through complex integrations connecting Orb with adjacent systems: NetSuite, Salesforce, internal data warehouses, and event pipelines.

You'll design and review API integration patterns, event schemas, aggregation strategies, and idempotency handling alongside customer engineering teams.

You'll serve as the primary escalation point for technical issues during implementation and post-go-live; diagnose root causes and coordinate resolutions with Orb Engineering.

You'll build and maintain account plans that document architecture decisions, integration risks, adoption milestones, and renewal context.

You'll identify and act on expansion signals within your accounts: new product lines, new geographies, incremental usage growth.

You'll represent the voice of enterprise customers internally — translating patterns into product feedback and advocating for platform improvements with Engineering and Product.

You'll contribute to internal documentation: reference architectures, integration playbooks, and implementation guides that accelerate future enterprise onboardings.

You'll partner with Sales on strategic renewals and expansions for your accounts.

About You

• 10+ years of experience in technical post-sales roles — solutions engineering, implementation consulting, technical account management, or similar — with meaningful tenure in enterprise-facing work.
• Deep hands-on experience with system integrations: you've personally built or guided integrations between SaaS platforms and enterprise systems (NetSuite, Salesforce, data warehouses, or equivalent).
• Techically proficient with APIs, webhooks, event streaming, and SQL; you can read and write code to diagnose integration issues and validate customer implementations.
• Strong systems thinker: you approach customer problems by mapping the full architecture, understanding data flows and dependencies, and anticipating where things will break before they do.
• Proven track record managing complex, multi-stakeholder enterprise relationships — you're equally comfortable with a VP of Finance, a Staff Engineer, and a billing operations analyst.
• Experienced translating between business requirements and technical architecture; you can write a requirements doc and review an ERD in the same conversation.
• You move with urgency and hold a high bar for accuracy — you don't let open questions linger and you notice when something is off.
• Exceptional communicator: your written and verbal communication is precise, credible, and calibrated to your audience.
• Familiarity with billing, usage-based pricing, or fintech infrastructure is a strong plus — you understand why event schema design and aggregation logic matter.
• Experience with billing system migrations is a plus — you've helped customers cut over from legacy infrastructure without disrupting revenue.