Technical Account Manager

Responsibilities

• Onboard Customers to Varonis platforms and deliver on-going value and support
• Lead customers through discovery, remediation, alerting, and governance of sensitive data to ensure all data is protected from insider threats, cyber-attacks, and policy violations
• Help customers identify and mitigate risks related to AI systems, including copilots, LLMs, and shadow AI usage
• Drive measurable reduction in data exposure across cloud, SaaS, and data platforms
• Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices
• Prepare and deliver quarterly business reviews, data risk assessments, and AI risk posture discussions
• Alongside Sales, identify and champion upsell opportunities
• Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s)
• Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
• Serve as primary technical contact and augment our support and engineering teams
• Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties
• Engage with customers at all levels of their organization, including but not limited to: Infrastructure, AI/ML, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite
• Identify, research, maintain control, and remediate customers’ technical issues in a timely manner
• Follow up promptly with recommendations and action plans and engage appropriate internal teams as required
• Escalate customer issues to management when appropriate
• Create knowledge base content to capture new learning for customer and internal reuse

Requirements

• Bachelor’s Degree or equivalent experience
• 4+ Years working in a customer facing role at a Cloud Security, Cyber Security, or Data Security & Privacy company
• Experience working with enterprise SaaS/IaaS/PaaS environments (AWS, Azure, GCP, Salesforce, M365, etc.)
• Knowledge of enterprise IT, cloud, identity and access models (EntraID/IAM), and security technologies
• Familiarity with AI/LLM data risks and governance considerations (preferred)
• Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
• Excellent communication skills with the ability to engage technical and executive audiences
• Proven problem-solving abilities
• Commitment to customer success
• Proven success in contributing to a team-oriented environment.
• Sales oriented.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Excellent communication (written and oral) and interpersonal skills.