Technical Account Manager

Key Responsibilities

• Serve as the primary operational and technical contact for customer inquiries.
• Triage and resolve lower-level technical issues, escalating to Support or Engineering when needed.
• Document customer interactions and resolutions in Pylon, ensuring visibility across Enablement, Support, and Account Management.
• Maintain high standards of responsiveness, professionalism, and customer experience.
• Respond to operational and general technical support requests via Pylon ticketing system.
• Provide workflow and best-practice guidance to improve daily platform usage.
• Partner with Account Managers and Account Executives to ensure customer technical needs are addressed.
• Support customer onboarding and training initiatives where needed.
• Assist with ProServe projects, such as customer training and workflow consultations, at leadership’s direction.
• Contribute to building repeatable processes and resources that improve ProServe delivery.
• Provide operational and technical expertise during scoped engagements.
• Represent SewerAI at industry trade shows and events.
• Capture event feedback and assist with lead and customer follow-up.
• Work closely with Sales, Account Management, Support, and Engineering to deliver a seamless customer journey.
• Share customer feedback and insights to help improve product, training, and processes.

Compensation & Benefits

• Base Salary: $90,000 - $100,000
• Up to $120,000 OTE
• Benefits Include Medical, Dental, Vision, Basic Life, 401(k), and more
• Unlimited PTO
• Tools and resources to support success
• Competitive compensation with high-growth potential