Technical Account Manager

Location: Fayetteville, North Carolina

Join Seerist, a leading provider of AI-driven, augmented analytics for threat and risk intelligence, designed to help commercial organizations and government anticipate, monitor, and manage global risks. Seerist delivers real-time insights, forecasts, and alerts that bring clarity to decisions and save valuable time for security and intelligence teams. Every day, Seerist helps our customers support their operations and missions globally, ensuring informed, rapid decisions.

About the Role

Seerist is looking to hire an experienced and motivated customer success professional to support a current military client in Fayetteville, NC. We support defense, intelligence, federal civilian, and industry teams in the US and abroad. At Seerist, you can work in a fun, fast-paced and challenging environment with dedicated and passionate teammates, supporting clients in the navigation of threats, to ensure mission success.

Responsibilities

• Act as the matter expert on the Seerist platforms and able to showcase value to client
• Be available onsite for client support (Monday-Friday)
• Develop a strong understanding of the client’s mission and provide unparalleled support through the lifecycle of a contract, putting Seerist in the best position possible for future growth
• Act as the first point of contact for a client, anticipating needs, providing training and analytical support, communicating updates, sharing relevant examples, and ensuring platform adoption
• Capture and provide client feedback for our development and production teams to continue adding value to the client’s mission
• Responsible for the success of a client portfolio through platform use, API use, and use of ESRI feature services
• Responsible for achieving account retention and growth
• Responsible for good, proactive account management and use of CRM tools

Required Qualifications

• Possess a current TS clearance (SCI preferred but not required)
• Have in-depth knowledge of analytical functions in the defense, intelligence, or federal civilian sectors
• Have experience harnessing PAI software and/or account management experience
• Have experience working directly with high-touch customers, must be able to create, edit, research, evaluate, analyze, and fuse data from multiple sources and datasets to appropriately communicate the value of Seerist’s platforms to clients
• Understand the client’s mission, plans, challenges, timeline, budget, and authority
• Have a passion for building and maintaining relationships with clients
• Have exceptional communication and interpersonal skills, with an ability to build relationships at all organizational levels
• Possess the ability to effectively work with a wide range of internal and external stakeholders from entry-level employees to C-suite executives
• Self-motivated with the ability to work in a fast-paced, changing environment
• Organized, detailed, and has strong time management skills
• Excellent written and verbal communication