Technical Account Manager

About the role

The organization operates in the cloud computing industry with a focus on supporting the global AI economy. It addresses the challenge of enabling customers to tackle real-world problems and transform industries without incurring massive infrastructure costs or building large in-house AI/ML teams. Headquartered in Amsterdam with a Nasdaq listing, the company has a global presence, including R&D hubs in Europe, North America, and Israel. It employs over 1400 people, including more than 400 engineers with expertise in hardware, software, and AI research.

The Technical Account Manager role is critical to helping customers transition from proof-of-concept to production and scale their AI workloads on the company’s infrastructure. Positioned at the intersection of engineering, delivery, and customer success, this role ensures that solutions committed during pre-sales perform reliably and efficiently in production. The position involves close collaboration with customer engineering teams, solution architects, and product and infrastructure teams to deliver stable, high-performance, and cost-effective deployments. This role is remote-eligible within the United States.

Responsibilities

• Lead customer transition from proof-of-concept to production
• Ensure deployments are stable, scalable, and aligned with customer needs
• Drive quicker time-to-production and realization of value
• Monitor and improve performance, cost efficiency, and reliability
• Identify and resolve system bottlenecks proactively
• Serve as a trusted technical advisor to customer engineering teams
• Provide guidance on best practices and optimization
• Translate technical challenges into actionable solutions
• Manage risks, incidents, and production issues as primary technical contact
• Coordinate incident resolution across internal teams
• Communicate clearly under pressure
• Identify opportunities for usage optimization and expansion
• Deliver structured feedback to product and infrastructure teams
• Contribute to product improvements based on customer insights

Requirements

• Technical background with understanding of cloud or infrastructure systems
• Knowledge of distributed systems or high-load applications
• Familiarity with AI/ML workloads such as large language models and inference is a strong plus
• Ability to troubleshoot and analyze system performance
• Experience working directly with technical customers such as engineering or ML teams
• Clear and effective communication of complex technical topics
• Strong ownership mindset, driving outcomes rather than tasks
• Ability to manage multiple customers and priorities simultaneously
• Structured, proactive, and solution-oriented approach
• Added advantage: Experience with GPU workloads or AI infrastructure
• Added advantage: Familiarity with inference frameworks like vLLM or TensorRT
• Added advantage: Background in solutions engineering, site reliability engineering, or technical support in B2B environments

Pay

Salaries range from $225,000 to $300,000 OTE based on experience

Benefits

• 100% company-paid medical, dental, and vision insurance for employees and families
• 401(k) plan with up to 4% company match and immediate vesting
• Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers
• Remote work reimbursement of up to $85 per month for mobile and internet expenses
• Company-paid short-term, long-term, and life insurance coverage