Technical Account Manager

About Redpoint Global

We help the world's most ambitious brands deliver personalized, real-time customer experiences across every channel. Our core values are market-leading innovation, flawless execution, delighting customers, unwavering integrity, performance through people, and respect for the individual.

About The Role

We're seeking a Technical Account Manager to join our Client Services team. You'll use your account management and technical knowledge to ensure our clients' success with the Redpoint Global platform. Reporting to the Director of Global Support, you'll work alongside technical specialists, project managers, and solutions engineers, and grow into an expert in Redpoint applications through on-the-job training and ongoing development.

What You'll Do

• Serve as the central point of contact, ensuring high levels of customer satisfaction for your assigned accounts
• Proactively manage technical issues according to customer business priorities to avoid business-critical situations
• Serve as the first point of escalation for customer technical concerns, coordinating and driving resolution
• Recommend how new and existing features fit within customers' environments, providing best practices and guidance
• Maintain and develop client relationships, understanding business requirements to proactively drive support and maximize customer success
• Host periodic checkpoint and status calls with customers and internal stakeholders
• Design and develop technical account management strategy documents based on customer analysis and assessment

Requirements

• (2-5 years of experience)
• Bachelor's degree or equivalent experience in Computer Science, Information Systems, or a related technical discipline
• Experience in Customer Success, Customer Support, or Professional Services
• Comfortable working both independently and collaboratively
• Strong account management, customer service, and project management skills
• Problem-solving skills and technical aptitude that allow you to adapt to new circumstances and learn quickly
• Broad background in enterprise technologies and integration strategies for application deployment in Enterprise and/or SaaS environments
• Experience with both MS Windows and Linux OS environments
• Excellent communication, interpersonal, and collaborative skills
• Proven troubleshooting and issue-resolution skills

Nice to Have

• Experience with Snowflake or other cloud data warehouse platforms
• Familiarity with AI/ML-powered tools or generative AI applications supporting customer success or data operations
• ETL/ELT experience with 3rd-party data integration technologies (Redpoint Data Management, Azure Data Factory, Fivetran, Matillion, Alteryx, Informatica, etc.)
• Familiarity with cloud platforms such as Microsoft Azure, AWS, or Google Cloud
• Experience with Redpoint Global applications
• Digital marketing experience

Benefits

• Competitive Medical, Dental, and Vision Insurance
• Flexible leave policy - take the time you need, when you need it
• 10 company-paid holidays
• Fully remote work