Technical Account Manager

Who We Are.
Risk Defender is an award-winning cybersecurity firm specializing in deepfake detection and AI-generated media analysis. Our platform uses a patented multi-model approach to protect enterprises and governments from fraudulent content. With backing from prominent investors including DCVC, Illuminate Financial, Y Combinator, and others, we work with leading clients to ensure the integrity of media content.

Technical Account Manager Role

Reality Defender is seeking a Technical Account Manager to manage customer relationships and technical support. Reporting to the Director of Customer Success, this role involves integrating and supporting customers, translating complex technology into understandable terms, and collaborating with engineering and product teams.

• Owns onboarding, integration support, and ongoing technical health for a portfolio of customer accounts
• Configures customer integrations directly, including API authentication, webhooks, and sandbox environments
• Repairs and diagnoses integration issues, tracing API calls, reviewing logs, and isolating problems
• Explain model behavior to customers, addressing confidence scores, detection limitations, and edge cases
• Manages technical escalations, setting clear expectations with customers until resolution
• Writes and debugs integration code snippets to resolve implementation issues or demonstrate fixes
• Develops documentation, runbooks, and integration guides to reduce repeat questions
• Identifies potential risks early and communicates them to prevent trust or retention issues
• Collaborates with pre-sales and renewals teams to provide technical credibility
• Contributes to internal enablement to handle more technical inquiries without escalation

Qualifications

The ideal candidate has 4+ years of experience in technical account management, solutions engineering, or senior technical support, particularly with API-based or machine learning/artificial intelligence products. They must be able to independently set up and troubleshoot API integrations, work cross-functionally with engineering and product, and have good judgment in ambiguous situations.

• Experience with API-based or ML/AI products
• Ability to stand up and debug API integrations, using tools like Postman/curl, log traces, and basic scripting
• Track record of managing relationships with both technical and non-technical stakeholders
• Experience working cross-functionally with engineering and product teams
• Good judgment under ambiguity, identifying potential issues before they become significant

Preferred Qualifications

• Background in trust & safety, security, fraud, or content moderation
• Experience with computer vision, ML model behavior, or data science teams
• Experience building or debugging webhook-based integrations, OAuth/API key flows, or SDK implementations
• Experience working at a startup where you built processes rather than inheriting them

What We Offer

Reality Defender provides comprehensive benefits to all employees, including:

• Healthcare plans with 100% premium coverage for employees and partial coverage for dependents
• Dental and Vision plans with 100% premium coverage for employees and dependents
• Short/Long-term disability and life insurance plans with 100% premium coverage for employees
• FSA/HSA and 401k programs
• Equity compensation
• 20 days of paid time off per year
• 12 weeks of parental leave
• Learning and development budget
• Monthly wellness benefits
• Annual company-sponsored offsite

For employees based in Reality Defender's New York City headquarters, additional perks include:

• Daily in-office lunch through UberEats
• Commuter benefits
• Remote Fridays
• Happy Hours and other local events

Compensation Range

$120K - $160K