Technical Account Manager

Job Summary

Join OVHcloud and be part of creating the cloud of tomorrow. We empower people who want to grow, make their work stand out, and take ownership of dynamic, meaningful projects. You’ll enjoy autonomy in your work, strong support from management, and the freedom to explore new challenges—helping you make a tangible impact and shape the future of our cloud infrastructure alongside passionate, collaborative peers.

About the Role

The Technical Account Manager serves as a technical trusted advisor between enterprise customers and OVHcloud, guiding successful adoption of OVHcloud infrastructure and services throughout the customer journey. This role supports strategic business and technical transformation by aligning customer goals with OVHcloud solutions, managing client delivery, and serving as the direct point of contact for technical escalations and incident management.

Essential Duties & Responsibilities

• Establish, foster, and maintain long-term relationships within enterprise customer accounts, serving as a trusted technical advisor and primary point of contact throughout the customer journey
• Understand each customer’s strategic business goals, technical objectives, cloud roadmap, and transformation priorities; map those needs to appropriate OVHcloud solutions and services
• Maintain accurate schematics of assigned customer environments as they evolve through migration, adoption, and broader cloud transformation initiatives
• Provide technical guidance and manage timelines, milestones, migration goals, delivery expectations, and business transformation strategies for major OVHcloud initiatives
• Collaborate routinely with Sales, Sales Engineering, Product Operations, Product Management, Support, leadership, and management teams to ensure customer success during critical moments
• Manage competing requests across simultaneous enterprise client engagements while maintaining responsiveness, prioritization, and clear communication
• Advise customers on best practices, address business and technical challenges, and drive adoption and expansion of OVHcloud solutions within existing accounts
• Lead quarterly business reviews and executive sessions with customers, and lead internal monthly business reviews to address adoption blockers and support feature development

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or demonstrated equivalent experience
• Minimum of 5 years of customer-facing experience interfacing with executive stakeholders and driving customer technical implementations or transformation programs
• Experience supporting customers in one or more of the following areas: cloud operations, product release management, technical support, escalation management, or IT consulting
• Excellent communication, presentation, and interpersonal skills, including the ability to interact with, communicate effectively, and build strong relationships with CxO-level personnel
• Ability to quickly acquire new technical knowledge and apply it to customer solutions
• Ability to explain complex technical concepts clearly to a variety of technical and non-technical audiences
• Solid organizational skills with the ability to manage competing client demands, priorities, and expectations

Preferred Qualifications

• Proven technical background in one or more of the following areas: data center infrastructure, virtualization platforms such as VMware and Nutanix, networking, service architecture, cloud-native application development, hosted services, storage systems, operating systems, desktop deployments, system administration, and/or technical architecture; technical certifications are preferred
• Demonstrated business acumen and problem-solving skills, with the ability to influence internal and external stakeholders at all levels
• Ability to guide customer relationships, assess risk, and build and execute strong action plans in politically complex environments while maintaining alignment with customer goals and OVHcloud business priorities

Benefits of Working Here

• Flexible Work Options - Based on your location you will qualify for hybrid or fully remote work
• Work/Life Balance - Recharge with generous paid time off, sick leave, and flexible hours designed to support your personal and professional life
• Continuous Learning & Growth - Take advantage of OVHcloud’s extensive training programs and professional development opportunities to expand your skills and advance your career
• Comprehensive Benefits - Access top-tier health, dental, vision, and 401(k) plans, plus a range of additional perks to support your overall well-being

Company Description

OVHcloud US is a subsidiary of OVHcloud, a global cloud leader and Europe’s top cloud provider, operating over 500,000 servers across 46 data centers on four continents to serve 1.6 million customers in over 140 countries. As a pioneer in trusted and sustainable cloud solutions with an excellent price-performance ratio, OVHcloud has spent over 20 years leveraging an integrated model that ensures total control of its value chain—from server design and data center construction to the orchestration of its fiber-optic network. This unique approach allows OVHcloud to independently meet all customer needs while providing the benefits of an environmentally conscious model, characterized by resource efficiency and an industry-leading carbon footprint. OVHcloud offers latest-generation solutions that combine high performance, predictable pricing, and data sovereignty to support scalable growth.

EEO Statement

OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, veteran status, marital status, age, disability, or any other protected status in accordance with all applicable federal, state, and local laws.