Technical Account Manager
NY Creates serves as a bridge for advanced electronics, leads projects that advance R&D in emerging technologies, and generates the jobs of tomorrow. NY Creates also runs some of the most advanced facilities in the world, boasts more than 3,000 industry experts and faculty, and manages public and private investments of approximately $25 billion—placing it at the global epicenter of high-tech innovation and commercialization.
About the role
As a NY Creates Technical Account Manager assigned to AIM Photonics, you will play a pivotal role as the technical bridge between the customer/end-user's needs and our photonic and advanced packaging capabilities. The role is responsible for translating customer application requirements into manufacturable photonic/packaging solutions and helping customers accelerate time-to-market/time-to-field. You will also provide first-level technical support using our PDKs/ADKs, taping our chip designs, and testing the resulting chips/packages.
Responsibilities
- Serve as the technical interface with users interested in AIM Photonics.
- Meet with customers to understand their application space and translate their needs into specific solutions that AIM Photonics can provide.
- Provide first-level technical support in using our PDKs and ADKs to design photonic integrated circuits (PICs) and packaging builds.
- Manage the transition from an initial sales lead, track NDAs/PDK agreements, and generate statements of work (SOWs) for sign-off by the technical team.
- Collaborate with the Marketing, Communications, and Business Development teams to tailor messaging, represent AIM Photonics at industry events, and serve as the first line of technical service before the engineering teams.
- Develop and implement strategies to fill MPW runs and capacity at the Test, Assembly, and Packaging (TAP) Facility.
- Perform other reasonable duties as assigned.
Requirements
- BS in electrical engineering, optics, physics, chemistry, or other relevant technical engineering fields with at least five years' relevant experience.
- Work experience in semiconductors, microelectronics, or integrated photonics.
- Circuit design skills with layout and/or simulation of photonics or electronics.
- Outgoing, professional, and personable communications skills.
- Extraordinary attention to detail with experience organizing customer development and satisfaction business processes.
- Ability to self-start, work independently, and collaborate with cross-functional teams.
Preferred Qualifications
- MS or PhD in electrical engineering, optics, physics, chemistry, or other relevant technical engineering fields.
- Experience with EDA/EPDA software solutions and workflows, particularly for photonics.
This position is contingent on the satisfactory completion of a background check; it may require annual background checks.
Benefits
- Medical, vision, and dental coverage.
- Competitive pay and paid time off (PTO).
- Flexible health spending and dependent care accounts.
- Basic and optional life insurance.
- Post-retirement health insurance.
- Employer contribution of 7% of earnings to a Basic Retirement plan after one year of service; optional employee-contributed retirement account.
Pay
$140,000 – $180,000 annually. Posted salary rates are determined based on experience and education.
Some positions require access to export-controlled commodities, technical data, technology, software, or restricted programs where U.S. Government authorization may be required. For these positions, offers of employment are contingent upon the employer obtaining the necessary authorization, including, if required, an export license from the U.S. Department of Commerce's Bureau of Industry and Security, the U.S. Department of State's Directorate of Defense Trade Controls, or other government agencies. The decision to pursue an export license application is at The Research Foundation for SUNY's sole discretion. Proof of status may be required prior to employment in connection with necessary authorizations.