Technical Account Manager

About the role

Nesco Data Center & Infrastructure is seeking a (TAM) Technical Account Manager in the Greater Maryland-Delaware Area who is interested in joining a premiere IT Solution Provider. Technical Account Manager The Technical Account Manager (TAM) serves as a trusted technology advisor and primary point of contact for assigned clients. This position is responsible for managing the overall client relationship from a technology and service perspective, understanding business objectives, monitoring service performance, and helping clients develop and execute practical technology strategies. The Technical Account Manager works closely with client stakeholders and internal technical teams to assess existing environments, identify risks and opportunities, develop technology roadmaps, and ensure services align with business requirements. The role requires a strong combination of technical knowledge, business understanding, communication skills, and relationship management. The TAM will regularly lead or participate in Quarterly Business Reviews (QBRs), strategic planning sessions, service reviews, technology roadmap discussions, and executive-level client meetings. This individual must be comfortable translating complex technical information into clear business recommendations and coordinating internal resources to deliver measurable value to the client.

Responsibilities

• Serve as the primary technology contact and trusted advisor for assigned client accounts.
• Develop and maintain strong, long-term relationships with technical, operational, and executive-level client stakeholders.
• Conduct technology assessments, baseline reviews, discovery activities, maturity assessments, and technology alignment exercises.
• Evaluate client environments to identify technology risks, operational gaps, inefficiencies, lifecycle concerns, and opportunities for improvement.
• Facilitate Quarterly Business Reviews, strategic planning meetings, service reviews, roadmap discussions, and other recurring client engagements.
• Develop and maintain technology roadmaps that align client technology investments with business priorities and long-term objectives.
• Assist clients