Technical Account Manager

Mendix is the global leader in enterprise low-code, a visual approach to software development that abstracts and automates every step of the application lifecycle. Gartner predicts that by 2024, low-code will account for over 65% of application development. The Mendix platform fosters collaboration between Business and IT teams, enabling entire organizations to participate in the development process. Thousands of companies worldwide—including Ford Auto, Zurich Insurance, Freshfields, and Red Bull—use Mendix to rapidly bring their ideas to life. Mendix is repeatedly ranked a Leader in analyst reports from Gartner and Forrester, including the 2021 Gartner® Magic Quadrant for Multiexperience Development Platforms.

As a Siemens business since 2018, Mendix operates within Siemens Digital Industries Software, driving digital transformation at the intersection of engineering, manufacturing, and electronics. Employees benefit from a hyper-growth environment backed by Siemens’ global resources and legacy of innovation.

About the role

The Technical Account Manager (TAM) is a post-sales technical lead responsible for driving the adoption, scaling, and self-sufficiency of advanced software solutions, including Mendix, Graph Studio, AI Cloud, and SAS Language Compiler tools. This role focuses on guiding customers toward effective product utilization, establishing robust architectural views, and fostering trusted relationships with senior stakeholders. The TAM acts as both a technical practitioner—capable of hands-on prototyping and integrations—and a strategic advisor, enabling customer success while channeling feedback to Siemens’ product teams.

A successful TAM ensures customers achieve productive use of sold software through clear technical account plans, seamless orchestration across teams, and empowered, self-sufficient customer teams. They drive account growth by surfacing new technical use cases, de-risking expansions, and sharing adoption best practices. Additionally, they serve as the voice of the customer, advocating for customer needs and ensuring their feedback shapes Siemens’ product roadmap.

Responsibilities

• Technical Account Strategy & Planning
  • Build trusted relationships with customer stakeholders such as CIOs, CTOs, and enterprise architects, serving as their strategic technical advisor.
  • Collaborate with Account Executives (AEs) and Partner Managers to align technical adoption and growth priorities.
  • Maintain a clear view of customer architecture and advise on product integration.
  • Develop and own Customer Adoption Plans aligned with customer strategies, ensuring progress and alignment.
• Adoption & Technical Execution
  • Lead technical kickoffs and adoption enablement activities (e.g., workshops, account reviews) to drive customer self-sufficiency.
  • Prototype and lightly integrate solutions as needed; engage Specialists for complex builds.
  • Align with Expert Services for implementations, focusing on adoption health.
• Footprint Growth & Bid Support
  • Shape new technical use cases and identify scaling opportunities across products.
  • Route potential commercial signals to the account team and contribute expert technical input on bids and RFx processes.
• Internal Operations & Orchestration
  • Track adoption health and pipelines while supporting internal reviews and account planning.
  • Collaborate across Siemens teams and use internal tools to streamline processes.
• Knowledge Sharing & Mentoring
  • Share adoption best practices and contribute to playbooks and reference materials.
  • Mentor TAMs and team members, driving technical excellence.
• Field Signal & Product Feedback
  • Capture adoption insights and provide structured feedback to the Field CTO.
  • Advocate for customer needs internally, ensuring alignment and addressing blockers.
• General
  • Uphold Siemens' values, maintain compliance, and complete necessary administrative tasks.

Requirements

• Competencies
  • Deep Adoption Expertise: Expertise in adoption and account discipline, with breadth across Mendix, Graph Studio, AI Cloud, and SAS Language Compiler tools. Hands-on capability for prototyping, demos, and product work.
  • Software, Data & AI Practices: Proficiency in delivery practices and technical execution across software, data, and AI solutions.
  • Wider Siemens Portfolio Awareness: Familiarity with the broader Siemens portfolio to identify integration opportunities and adjacent solutions.
  • Technical Account Planning: Ability to develop technical account plans and align adoption strategies with customer goals.
  • Architectural Advisory: Advise on architectural landscape mapping and integration of products into customer environments.
  • Stakeholder Relationship Management: Build and maintain relationships with senior stakeholders such as CIOs, CTOs, enterprise architects, and business leaders.
  • Orchestration & Collaboration: Coordinate across teams (AEs, Specialists, Expert Services, Partner Managers) for seamless execution and adoption.
  • Voice-of-Customer Advocacy: Capture structured feedback and represent customer needs to influence product roadmaps. Provide technical input to bids and RFx processes.
  • Mentoring & Knowledge Sharing: Coach TAM peers, contribute to adoption best practices, and enable customer self-sufficiency.
  • Growth Mindset & AI Proficiency: Embrace self-development, a growth mindset, and skilled use of generative AI to improve efficiency and quality in daily work.
• Education and Experience
  • Degree in computer science, engineering, or a related field; advanced degrees are welcome.
  • Demonstrated experience in technical customer management, consultancy, presales, or similar roles within software or technology.
  • Flexible work environment with potential travel as required for customer engagements.

Pay

$160,000 - $270,000 a year (OTE).