Technical Account Manager

We need to output HTML fragment with sections: About the role? Actually we have job description text. We need headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real content. We have: - About the role: The description includes introductory paragraphs about Majesco and the role. Could be "About the role". We'll include that. - Responsibilities: List under "Job Responsibilities:" bullet points. - Requirements/Qualifications: There's "All About You" with experience, bilingual, etc. Could be Requirements and Qualifications combined? We can separate: Requirements (experience, location, language) and Qualifications (education, certifications). But we need to avoid thin sections. Perhaps combine into one "Requirements" covering all. - Skills: Could list skills like interpersonal, communication, project management, etc. Might be part of Requirements. - Benefits: There's "What Majesco Offers:" list. - Pay: Not mentioned, so omit. - Schedule: Not mentioned, omit. We must not repeat job title as heading. Use

for each section heading. We need to use

• for any list of duties/requirements/benefits. Use

  for prose. We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate etc. We need to include all content from the job description, except boilerplate like cookie/navigation/legal/EEO etc. There's none. We need to ensure we don't omit any substantive info. Let's extract sections: Intro paragraphs before "Technical Account Manager": "Majesco isn’t just riding the AI wave – we’re leading it for the P&C, L&AH, and Pension & Retirement markets. Born in the cloud and built with an AI-native vision, we’ve reimagined the insurance and pension core as an intelligent platform that enables insurers and pension & retirement providers to move faster, see farther and operate smarter. As leaders in intelligent SaaS solutions, we’ve embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, digital solutions, and pension & retirement administration so our customer can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and long-term financial security for policyholders and plan participants. In a world where change is constant, our native-cloud SaaS platform empowers insurers, MGAs, and pension & retirement providers with the agility to adapt to evolving risk, regulation, and market expectations, modernize operating models, and accelerate innovation at scale. With 1400+ implementations and more than 375 customers worldwide, Majesco is the AI-native solution trusted to power the future of insurance and pension & retirement. Break free from the past and build the future of insurance At Majesco, this means joining a team leading the insurance and retirement industry through the AI revolution. You’ll collaborate with experienced leaders and global teams building and scaling AI-native solutions that solve complex, real-world challenges - where innovation moves from concept to production, decisions carry real weight, and execution matters. If you’re looking for a place where your expertise is trusted, your judgment is valued, and your work helps define what’s next for intelligent insurance and retirement technology, Majesco is where that work happens." That's about the company and role. We'll put under About the role. Then "Technical Account Manager This is a Remote First position based in Puerto Rico. Candidates must reside in Puerto Rico and be bilingual in English and Spanish." That's part of role specifics. Could be included in About the role or Requirements. We'll include in About the role maybe after intro. Then "The Technical Account Manager (TAM) is a trusted advisor..." That's role description; could be part of About the role as well. Then "Job Responsibilities:" list. Then "All About You" list. Then "What Majesco Offers:" list. We need to ensure we don't duplicate. Let's structure:

  About the role

  ... (all intro paragraphs up to before Job Responsibilities)

  Responsibilities

  • ... each bullet

  Requirements

  ... (All About You content) maybe as paragraphs or list? It's a list of items separated by semicolons? Actually it's sentences. We'll convert to

  • for each requirement. We need to preserve all info: Minimum 10 plus years... etc. We'll break each sentence into list items.

    Benefits

    • ... each benefit
    We must not include Pay or Schedule. Check for any other sections like Skills: we could embed skills within Requirements; but we could also create a Skills section if there is explicit list of skills. The "All About You" includes skills like interpersonal, communication, presentation, consulting, leadership, problem solving, decision-making, project management, cross-functional work, software implementation, understanding SDLC, change management, ITIL, etc. Could be a Skills section. But we already have Requirements covering experience etc. To avoid thin sections, maybe combine Requirements and Skills into one "Requirements and Skills" but heading must be from allowed list. We could have Requirements and then Skills separate but ensure each has substantive content. The Skills list is substantive. Let's create a Skills section. Thus:

    Requirements

    Minimum 10 plus years of experience in customer engagement, technical support, or account management role; at least 3–5 years of experience on insurance technologies, with Property & Casualty (P&C) insurance experience strongly preferred. Bilingual in English and Spanish, with professional fluency in both languages and the ability to communicate effectively with technical and business stakeholders. Must reside in Puerto Rico and be able to work effectively in a fully remote environment.

    Skills

    • Excellent interpersonal, communication, and presentation skills, with the ability to serve in an advisory role with both technical and business stakeholders.
    • Consulting and leadership skills, with the ability to adapt to various work settings and navigate complex stakeholder environments.
    • Demonstrated problem solving and decision-making skills for complex problems across functional areas and stakeholders.
    • Strong project management skills, including the ability to manage multiple projects simultaneously.
    • Ability to work cross functionally and collaboratively with customers, team members, and stakeholders in technical and non-technical capacities.
    • Experience with software implementation projects, including requirements gathering, functional specifications, QA, user acceptance testing, or training.
    • Understanding of software development lifecycle methodology and software concepts (e.g., HTML, XML, relational databases, reporting tools).
    • Experience applying change management concepts on a software implementation project; ITIL Foundations certification preferred.
    • Bachelor’s degree or global equivalent required; familiarity with architecture frameworks and certifications such as TOGAF or Agile Product Owner is a plus.
    • As a member of a rapidly growing and dynamic organization, the successful candidate must be flexible and willing to take on new tasks and responsibilities as business needs evolve.
    • The company reserves the right to vary, change, or update job duties and responsibilities based on business requirements.
    • This role may require shifting priorities, learning new technologies, and contributing to projects outside of the initial scope.
    But note some of those are more like requirements than skills. However it's okay. We need to ensure we didn't miss any content: The "All About You" also includes: "Minimum 10 plus years of experience in customer engagement, technical support, or account management role; at least 3–5 years of experience on insurance technologies, with Property & Casualty (P&C) insurance experience strongly preferred. Bilingual in English and Spanish, with professional fluency in both languages and the ability to communicate effectively with technical and business stakeholders. Must reside in Puerto Rico and be able to work effectively in a fully remote environment. Excellent interpersonal, communication, and presentation skills, with the ability to serve in an advisory role with both technical and business stakeholders. Consulting and leadership skills, with the ability to adapt to various work settings and navigate complex stakeholder environments. Demonstrated problem solving and decision-making skills for complex problems across functional areas and stakeholders. Strong project management skills, including the ability to manage multiple projects simultaneously. Ability to work cross functionally and collaboratively with customers, team members, and stakeholders in technical and non-technical capacities. Experience with software implementation projects, including requirements gathering, functional specifications, QA, user acceptance testing, or training. Understanding of software development lifecycle methodology and software concepts (e.g., HTML, XML, relational databases, reporting tools). Experience applying change management concepts on a software implementation project; ITIL Foundations certification preferred. Bachelor’s degree or global equivalent required; familiarity with architecture frameworks and certifications such as TOGAF or Agile Product Owner is a plus. As a member of a rapidly growing and dynamic organization, the successful candidate must be flexible and willing to take on new tasks and responsibilities as business needs evolve. The company reserves the right to vary, change, or update job duties and responsibilities based on business requirements. This role may require shifting priorities, learning new technologies, and contributing to projects outside of the initial scope." We've split into Requirements (first three sentences) and Skills (rest). Good. Now Responsibilities list: need to capture each bullet from "Job Responsibilities:" section. Let's extract them: - Build exceptional client relationships by acting as a technical advisor to assigned premium support accounts, requiring conversational level technical expertise across Majesco products and specialized skills in at least one area of Majesco technology. - Map customer business processes, including insurance and Property & Casualty (P&C) workflows, to Majesco’s product capabilities, identify gaps, and work with stakeholders to bridge those gaps within determined timelines. - Manage and understand SNOW incidents, customer escalations, and business pain points. - Partner with internal teams on incident resolution ensuring that the customer is engaged and aware of action plans and resolution timing. - Own escalations to resolution for assigned accounts, ensuring customer and internal stakeholders are updated at defined intervals. - Work with management on politically sensitive issues impacting either the customers, business, or Majesco's relationship with the customer within regulated insurance environments. - Develop support and action plans with internal teams to drive issue resolution for customers (i.e. backlog burndown, priorities, etc.), including RCAs and long-term stability improvements. - Establish and maintain regular meeting cadence with account stakeholders, including weekly updates, monthly operational reviews, and quarterly alignment meetings. - Communicate proactively with customers regarding product and program information, supportability issues, and strategic product plans where appropriate for insurance clients. - Create project plans to effectively upgrade and drive version currency of our software, including understanding base upgrades, aligning upgrade activities, planning deployments, and coordinating successful releases with stakeholders. - Help customers attain maximum value from the products or services they’ve purchased, ideally assisting them in gaining more value than they anticipated, promoting the value of our products and software use with as little customization as possible, and participating in health checks, bureau adoptions, CR requests, release management, and monitoring. We'll put each as
  • . Now Benefits list from "What Majesco Offers:": - Medical, dental & vision insurance; - employer-funded HSA coordinating with a high-deductible health plan; - FSA; - short-term/long-term disability; - Life/AD&D insurance; - 401(k), flexible time off, paid sick days & 11 paid holidays; - paid parental/bonding leave; - career anniversary leave and other voluntary benefits. We'll make each as
  • . Now About the role paragraph: combine all intro paragraphs before "Technical Account Manager". Also include the sentence about Remote First etc? Actually that sentence is part of role specifics but we placed it in Requirements. Might be okay to keep there. But we need to