Technical Account Manager

We’re seeking driven, curious people who bring energy to what they do and see challenges as opportunities to learn and improve. Our team of co‑owners values enthusiasm, creativity, and a growth mindset, and we’re committed to putting those qualities to work on solutions that matter. If you’re ready to grow and make an impact, we’d love to be on your team.

About the Role

As a Technical Account Manager with AWC, you will serve as a trusted advisor to industrial customers by helping them identify, evaluate, and implement automation, instrumentation, and process control solutions that improve safety, reliability, efficiency, and operational performance. You will develop strong relationships with customers, technology partners, engineering teams, and internal stakeholders while driving profitable growth across an assigned territory. This role combines technical expertise, consultative selling, business development, and customer relationship management.

Responsibilities

• Develop and Grow Customer Relationships
  • Serve as the primary point of contact for assigned customer accounts, building long‑term relationships based on trust, expertise, and responsiveness.
  • Understand customer operational challenges, maintenance objectives, reliability goals, and business priorities.
  • Conduct regular customer visits, discovery meetings, and plant walkthroughs to identify opportunities for improvement.
  • Position AWC as a trusted resource by providing technical guidance, application expertise, and consultative support.
  • Develop strong relationships with maintenance, operations, engineering, reliability, and procurement stakeholders.
• Drive Business Development and Territory Growth
  • Build profitable sales growth within existing accounts while actively pursuing new customer opportunities.
  • Identify opportunities to expand AWC’s presence through solution selling, account penetration, and new business development.
  • Develop and execute territory plans that support sales objectives and long‑term customer growth.
  • Maintain a healthy sales pipeline through prospecting, networking, and relationship development.
  • Effectively manage sales forecasts, opportunities, and customer activities within CRM systems.
• Deliver Technical Solutions and Application Support
  • Provide technical expertise for instrumentation, process control, and automation technologies including flow, pressure, temperature measurement, control valves, pressure management and protection systems, industrial controls, steam system products, gas detection, pneumatics, sensors and related technologies.
  • Assist customers in selecting and implementing solutions that improve reliability, efficiency, safety, and productivity.
  • Develop Bills of Material (BOMs), quotations, and technical recommendations based on customer requirements.
  • Conduct product demonstrations, presentations, and technical training sessions.
  • Provide troubleshooting assistance and technical support throughout the customer lifecycle.
• Coordinate Project and Order Execution
  • Manage opportunities from initial customer engagement through project completion.
  • Coordinate with engineering, procurement, operations, suppliers, and logistics teams to ensure successful project execution.
  • Support customers throughout the order lifecycle, ensuring products and services are delivered on time and according to expectations.
  • Communicate proactively regarding project status, timelines, and potential issues.
  • Help resolve challenges quickly to maintain customer confidence and project success.
• Create Visibility and Market Awareness
  • Stay current on industry trends, emerging technologies, competitive activity, and market developments.
  • Identify strategic opportunities that help customers improve performance and reduce operational risk.
  • Share market intelligence and customer insights with internal teams and technology partners.
  • Document best practices and contribute to knowledge sharing across the organization.

Requirements

• Bachelor’s degree in Engineering, Business, or a related field.