Technical Account Manager, Advanced Materials

About the role

Technical Account Manager for the Advanced Materials Business Unit covering the West Coast territory. This is a fully remote role requiring the candidate to be located in California. The role focuses on managing accounts using thermosets, with experience in resins (epoxy, polyurethanes, etc.) being essential.

Responsibilities

• Manage the sales cycle from manufacturing to delivery and customer satisfaction
• Develop methods and procedures to increase sales, expand markets, and promote business
• Adopt and utilize digitalization tools to support business objectives
• Establish relationships to defend and preserve existing sales
• Identify new market opportunities and target builds; gather competitive and market information
• Create and maintain processes for accurate budget and forecast information
• Listen to and resolve customer complaints regarding services, products, or personnel
• Conduct frequent planned account visits and interact regularly with key customers
• Research and understand target markets and key economic conditions at major accounts
• Work closely with sales support, supply chain, customer service, and other teams
• Formulate, monitor, and improve selling plans aligned with business strategy
• Attend trainings for suppliers, IMCD, and sales meetings
• Maintain up-to-date customer interactions and pipeline management using Salesforce.com

Skills

• Excellent customer service skills and professional interaction with customers and team members
• Experience in a fast-paced environment
• Highly ambitious with a strong drive and commitment to succeed
• Passionate and committed to contributing to continued sales growth
• Ability to multitask and switch focus quickly
• Independent thinking and strategic mindset
• Deadline-driven, detail-oriented, and conscientious
• Strong organizational skills
• Proficiency with common computer programs, including Microsoft Office
• Excellent written and verbal communication skills

Requirements

• Bachelor’s Degree in Chemical Engineering, Chemistry, or General Sciences preferred
• Five years of sales experience in the chemical or related industry
• Experience with thermosets

Desired Qualifications

• Formulation and/or formula production experience is a plus

Travel

Approximately 40% travel required.