Technical Account Manager 5 years - Water Treatment Field Work

About the role

We’re seeking a dedicated Water Treatment Service Technician with the skills and experience to provide our clients the peace of mind knowing that their water systems are being serviced and protected.

Responsibilities

• Training with a certified professional.
• Scheduling and setting work priorities
• Evaluating and scheduling service for Fortune 500 Accounts.
• Interfacing with building personnel, general contractors and project managers to identify concerns and maintain good customer relations.
• Be the key point of contact for the customer, and resolve issues and complaints to customer’s satisfaction as well as provide water treatment expertise to answer questions
• Ensure that material and equipment are ordered and shipped for clients.
• Schedule service visits to ensure against down time of water treatment program.
• Maintain efficiency and quality control of water treatment program.
• Generate reports on all services, inventory, and concerns. Review reports with management.
• Obtain and maintain all required training and certifications related to water treatment service

Requirements

• 3 to 5 years direct water treatment experience in a similar role.
• 7G license or pesticide applicators licenses equivalent required
• Mechanical aptitude; able to learn to use, maintain, and understand equipment and system.
• Physical ability to carry a 30-pound backpack through the city and climb safe ladders and ability to wear required PPE.
• Decision making ability
• Associate degree-Technical (minimum); Environmental or HVAC-related are highly preferred
• Water Treatment Service Experience preferred.
• Flexible work hours, including late hours and weekends, but most work takes place during business hours
• Valid Driver’s License
• Excellent interpersonal and organization skills, able to maintain and keep information confidential.
• Must be able to meet deadlines and report information timely and accurately.
• Computer and time management skills.
• Ability to work with all levels within the organization.
• Great customer services skills with a can-do attitude
• Possess or obtain required training certifications, such as a New York 7G Pesticide Technician certification
• Ability to attend quarterly in-person staff meetings in New Jersey
• Ability to use required technology, including, but not limited to Microsoft office, smart phone apps, e-training, and other work-related software
• Experience navigating NYC highly preferred

Benefits

• Competitive Salary:
• Salary range starting at $105K to $120K based on experience, valid certifications and training.
• After the first year, salary will be based on knowledge, capacity, and customer service with a high growth potential. Commission will also be paid based on the sale of additional services, chemicals and equipment that are sold to the client.