Tech Writer

Role Overview

We are seeking a motivated and experienced professional for the role of Product Trainer/Technical Writer. This onsite position is based at our Boulder, Colorado facility. The selected candidate will specialize in Education and Training, Technical Orders (TO), and Human Factors Engineering (HFE) for fixed and mobile platforms.

Key Responsibilities

• Develop training content using the Instructional Systems Development (ISD) framework (ADDIE) for analyzing, designing, developing, implementing, and evaluating learning systems.
• Apply a variety of instructional techniques, such as individual training, group instruction, self-study, lectures, and guided discussions.
• Contribute to fulfilling training requirements across domains like Ground Control (GC), Mission Processing (MP), Mission Management (MM), and satellite Telemetry, Tracking, and Commanding (TT&C).
• Write, rewrite, and edit complex technical documents, such as technical procedure manuals, user guides, programming manuals, and operational specifications.
• Ensure all documentation adheres to military standards, including MIL-STD-38784, and complies with specific service structures and requirements.
• Acquire knowledge through interviews with subject matter experts, observing production methods, and reviewing engineering drawings and technical specifications.
• Oversee preparation of illustrative materials that include diagrams, charts, and other graphical aids.
• Conduct quality assurance reviews of all materials to ensure clarity, completeness, and accuracy.
• Support the development and sustainment of a positive and collaborative culture.
• Maintain expert-level knowledge in the field, keeping up-to-date with new techniques, standards, and tools.

Required Qualifications

This requisition may be filled at either a level 2 or level 3 depending on qualifications.

For Level 2:

• 3 years of relevant experience with a Bachelor's degree; or 1 year of relevant experience with a Master's degree; or 7 or more years of relevant experience in lieu of a degree.
• Experience with Microsoft Office products including Word, PowerPoint, and Excel.

For Level 3:

• 6 years of relevant experience with a Bachelor's degree; or 4 years of relevant experience with a Master's degree; or 10 or more years of relevant experience in lieu of a degree.
• Experience with Microsoft Office products including Word, PowerPoint, and Excel.

Preferred Qualifications

• Familiarity with Learning Management Systems (LMS) as well as tools like Adobe Captivate, Doc-To-Help, and/or Articulate Storyline.
• Demonstrated experience working with MIL-STD-38784, including writing to rigorous military standards and procedures.
• Knowledge of Space, Army, and Air Force unique structures, processes, and technical specifications.
• Experience with ground-based Space Mission systems or aerospace/defense engineering programs.

Position Expectations

Knowledge, Skills, and Ability: Contributes to and influences the development of new concepts, techniques, and standards. Demonstrates expertise in the field, performing independently on complex and technical tasks. Communicates effectively and clearly when presenting technical information to diverse audiences.

Problem Solving: Develops innovative solutions to complex challenges, ensuring alignment with organizational objectives.

Discretion/Latitude: Exercises considerable latitude in determining objectives, approaches, and methods to meet project and training requirements.

Impact: Decisions have long-term effects on program success, affecting organizational goals and customer satisfaction.

Liaison: Serves as a key technical contact to external contractors and government personnel. Acts as a consultant and advisor to senior management on critical matters.