Tech Writer

This role partners closely with product, engineering, and operational teams to create clear, accurate, and user-focused technical documentation. Reporting to the Director of Technical Product Management, the Technical Documentation Specialist transforms complex technical concepts into accessible documentation that supports internal teams, partners, and stakeholders across the organization.

Responsibilities

• Develop and maintain technical design documents, system architecture overviews, operating procedures, how-to guides, FAQs, and support documentation aligned to a defined product and delivery roadmap.
• Translate complex technical concepts—including application architecture, database design, data management, systems integrations, and SaaS infrastructure—into clear, structured, and consumable documentation.
• Create and maintain visual artifacts such as process flows, diagrams, charts, and system models to improve clarity and usability.
• Perform other technical documentation and content development tasks as assigned.
• Select and execute effective information-gathering techniques (interviews, workshops, document reviews, hands-on system exploration) to elicit and capture accurate technical documentation and related business/operational processes.
• Partner closely with architects, developers, QA, cybersecurity, technical product managers, business analysts, and operations teams to ensure technical accuracy and alignment.
• Collaborate with delivery planning and project teams to align documentation priorities with strategic initiatives and release plans.
• Maintain timely communication with leadership, peers, and business partners, promoting a high-performing remote-work-friendly environment by being active, engaged, available, and responsive during core business hours.
• Maintain a structured, centralized technical documentation library with version control, approvals, sign-offs, and archival standards.
• Ensure consistency of terminology, structure, and style across all technical documentation and teams.
• Provide regular status updates, proactively manage dependencies, and escalate risks or blockers as needed.
• Stay current with technical products, platforms, and environments supported by the organization.
• Share best practices, lessons learned, and documentation standards across teams.
• Contribute to continuous improvement initiatives related to documentation processes, tooling, and knowledge management.

Requirements

• Bachelor’s degree in a related field (or equivalent experience).
• 3–5 years of recent experience in a technical writing or documentation role.
• Relevant professional certifications (e.g., Society for Technical Communication or equivalent) preferred.

Skills

Core Skills

• Exceptional English written and verbal communication skills, with the ability to explain complex technical topics clearly.
• Strong research, analysis, and knowledge-elicitation capabilities.
• Detail-oriented, curious, and motivated to continuously learn new technologies and domains.
• Proven ability to work collaboratively with highly technical, cross-functional teams.

Technical Skills

• Proficiency with documentation and diagramming tools such as Microsoft Word, Excel, and Visio.
• Working knowledge of relational databases and query concepts (e.g., MS SQL).
• Familiarity with modern application development environments and tools (e.g., Microsoft .NET, C#, Visual Studio, Git, Azure DevOps/TFS).
• Strong analytical, diagnostic, and problem-solving capabilities.
• Understanding of systems integration (e.g., API, REST/SOAP services), SaaS platforms, cloud infrastructure architectures (e.g., AWS, Azure), and application modernization.

Preferred Experience

• Health insurance, healthcare technology, or other highly regulated industry experience.
• Deep understanding of HIPAA, PHI, PII compliance, and regulatory-driven development.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations such as CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified Career Coach.