Tech Support Specialist
Responsibilities
- Provide technical support to customers, troubleshooting and resolving technical issues.
- Communicate effectively with customers to comprehend their needs and provide appropriate solutions.
- Document and track customer inquiries and resolutions in our system.
- Work with cross-functional teams to escalate and resolve complex technical issues.
- Stay updated with product knowledge and industry trends to provide accurate and up-to-date information to customers.
Qualifications
- 2+ years of experience in technical support or a related role.
- Strong technical skills and knowledge of building automation systems.
- Exceptional problem-solving skills and a dedication to excellent customer service.
- Bachelor's degree in Engineering or a related field.
- Experience providing technical support in the building automation industry.
- Excellent interpersonal and communication skills, both written and verbal.
- Ability to adapt to changing technology and industry best practices.
About the role
Join the industry leader to design the next generation of breakthroughs As a Technical Support Specialist here at Honeywell, you will play a crucial role in providing technical support to our customers, ensuring their satisfaction and resolving any technical issues they may encounter. Your expertise and problem-solving skills will contribute to the success of our technical facilitate operations and help us deliver exceptional customer service. You will report directly to our Technical Support Supervisor, and you'll work out of our Salem, OR location on a hybrid work schedule.
Benefits
- Competitive salary
- Leading-edge work
- Developing solutions side-by-side with dedicated experts in their fields
- Comprehensive benefits package including:
- Employer subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts, Health Savings Accounts
- EAP, and Educational Assistance
- Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave)
- 12 Paid Holidays
Schedule
You will work out of our Salem, OR location on a hybrid work schedule.
Pay
The pay range for this position is $65,000 - $85,000 annually.
Requirements
You must be a U.S. Person as defined above.