Tech Support Engineer - Argentina

About the role

Our Tech Support team aims to resolve technical queries in a scalable way, empowering customers, technology partners, and the customer service team. We bridge the gap between first-level support and the development team to provide merchants with a great experience and help improve the platform every day by identifying potential issues or necessary features.

Responsibilities

• Analyze complex problems by understanding the structure of our technical platform.
• Resolve technical issues daily for customers and technology partners.
• Create tools that increase team efficiency, improve processes, and strengthen first-level support.
• Influence the direction of our product through daily communication with customers and partners, as well as constant collaboration with our support and product teams.
• Identify potential bugs that could compromise the quality of our platform.
• Interact with the development team with a technical vision to find solutions and share knowledge.
• Collaborate with cross-functional teams.

Requirements

• Programming knowledge, preferably in OOP languages.
• Proven experience working in web development environments.
• Ability to write code in HTML and CSS.
• Knowledge of technologies and integration with REST APIs.
• Ability to analyze logs and extract relevant information.
• Ability to create and execute SQL queries.
• Ability to navigate source code and identify issues.
• Excellent communication skills, with the ability to explain complex topics concisely and clearly.
• Availability to work shifts and be on call (according to schedule).

Nice to have

• Experience in e-commerce.
• Knowledge of Portuguese.

Benefits

• OSDE 310 health coverage for your family (spouse + children).
• 100% covered Portuguese classes.
• Internet service reimbursement.
• Discounts on Coderhouse courses.
• Childcare assistance to support employees in providing a safe environment for their children from 45 days to 3 years old during your workday.
• Extended family leave of 21 consecutive days for non-gestating or adopting parents.
• 15 business days of vacation per year.
• An additional week off to recharge between the end/start of the new year.
• A free Tiendanube store for you or someone in your network.
• Remote-first approach, prioritizing remote work within the country of employment whenever the role allows.

About us

Tiendanube was born with a grand purpose: to enable brands to own their channel, their data, and their customer relationships. We believe real entrepreneurship isn’t built on someone else’s platform—it’s built with autonomy, a unique presence, and recurring revenue that belongs to the brand, not an intermediary. Our ambition is to be the obvious choice for all brands that want to grow with autonomy—from the first store to those scaling millions. To achieve this, we’ve built the most complete e-commerce ecosystem in Latin America: integrated, natively developed solutions that absorb the complexity of commerce from end to end.

Being among the best requires commitment, focus, and resilience on a path that is inherently long. We understand that only people passionate about their work can connect with our dynamic. If you’re looking for comfort, easy solutions, or well-trodden paths, and believe rewards come before results, Tiendanube isn’t for you. However, if you’re driven by innovation, aware of challenges and the need for continuous adaptation, enjoy autonomy, seek to deliver excellent results that add value to customers, and want to be in an environment that constantly challenges you, then you’re in the right place.