Tech Specialist 2

Reports to: Reporting & Integration Manager

About the role

This position supports the Fabric and integrations ecosystem, ensuring reliable operation of custom forms, workflows, data pipelines, and infrastructure. The Tech Specialist 2 participates in key meetings and teams including the Reporting and Integration Team, empowOR, Orrick, CADS, CDTF Dev Teams, and Data Migration Teams as needed.

Responsibilities

• Build new Laserfiche forms and applications; create business processes and forms with field rules.
• Fix Laserfiche Forms issues by identifying where in the overall process the issue sits and resolving what can be done in applications.empowORbyCsst.com.
• Add CSS and JavaScript to Laserfiche forms where more complex behavior is required.
• Groom and prioritize requests for changes to the Stored Procedures that deliver data to forms. Ensure Reporting and Integrations Manager has information and deadlines to coordinate with the Engineering Team.
• Provide ongoing Laserfiche support and troubleshooting.
• Monitor Fabric capacity and workspace performance; surface degradation or approaching-capacity conditions to the Manager.
• Support Fabric workspace configuration and routine maintenance.
• Assist with performance investigation on Fabric-hosted reporting and data assets.
• Support, monitor, and troubleshoot Fabric and Azure Data Factory (ADF) pipelines and scheduled jobs.
• Deliver minor enhancements to ADF pipelines.
• Escalate pipeline issues that require engineering or DevOps involvement.
• Assist with module setup, including access configuration for SFTP, CADS, and Laserfiche.
• Coordinate with the DevOps Senior Manager on SFTP file and folder setup as directed.
• QA bug tasks that this specialist did not perform the development work on.
• Test the bug scenarios and ancillary functions in the QA portal; leave notes in the task discussion and follow the QA pass/fail process.
• Implement data migration work when appropriate — reshaping and loading data under the migration plan led by the Manager.
• Participate in strategic-plan projects as needed.

Qualifications

• Familiarity with Laserfiche forms and workflows (or an equivalent form/workflow platform), including basic CSS/JavaScript for form customization.
• Working knowledge of Microsoft Fabric and data-pipeline tooling such as Azure Data Factory (ADF).
• Understanding of data integration patterns — SFTP, scheduled jobs, and file-based imports.
• Able to monitor infrastructure health and performance and escalate appropriately.
• Sound triage judgment in a support-driven environment — able to assess urgency and the appropriate escalation path.
• Able to follow a QA plan and QA within the team's domain.
• Some scripting experience (Python or a similar language) a plus.
• Comfortable working cross-functionally with DevOps, engineering, and the reporting team.

Schedule

30 scheduled weekly hours.