TECH SOLUTIONS SPECIALIST
1.0 FTE Full-time Day (8‑hour) – Onsite – Newark, CA (7600 Gateway Blvd) – Requisition R2660104
About the role
The Technical Solutions Specialist will be responsible for providing technical support and troubleshooting for both Windows and Mac desktop environments, as well as mobile devices. This role ensures that all desktop and mobile systems are functioning efficiently and effectively, providing end-users with a seamless computing experience. The Technical Solutions Specialist is responsible for providing onsite support to SHC end users and networking equipment in the San Francisco Bay Area, including all onsite installation, configuration, repair, and maintenance for a variety of end user devices and network devices, coordination of OEM parts or maintenance as required, and support of end users through incident resolution in collaboration with the SHC service desk and desktop engineering teams.
Responsibilities
- Provide end user device support during field visits or dispatches, representing SHC IT in a professional and businesslike manner.
- Provide technical support for Windows and Mac desktop systems, including hardware and software troubleshooting.
- Provide technical support for mobile devices, including smartphones and tablets.
- Install, configure, and maintain desktop operating systems, applications, and mobile device management