Tech Sales Lead

Responsibilities

• Consult with individual techs and assist as needed on complex technical issues to provide an excellent customer experience.
• Monitor and manage team performance to achieve target key performance indicators.
• Manage the fair and consistent application of performance management.
• Ensure training and development plans are maintained for all team members.
• Lead and inspire a team of sales techs to deliver excellent levels of individual/team performance and customer satisfaction.
• Motivate and coach individual team members to improve skills.
• Escalate any appropriate problems and provide feedback from sales floor to management.
• Assist in the assignment and completion of customer created email requests.
• Act as an intermediary between customer engagement center leadership, techs and other departments to ensure appropriate information is shared accordingly.
• Maintain a thorough knowledge of products and assists with team and individual tech development.
• Other duties as assigned to include various ad hoc reporting requests.

Requirements

• A high school diploma or GED.
• Technical experience in the automotive industry.
• Ability to coach and provide guidance with attention to details.
• Ability to educate and teach on technical product attributes.
• Excellent leadership and interpersonal skills.
• The understanding that customer satisfaction is of utmost importance.
• Strong communication skills, verbal and written.
• A strong work ethic, dependability, and flexibility.