Tech Ops – IT Analyst

About the role

The Tech Ops - IT Analyst supports engineering teams through hands-on deployment, troubleshooting, and maintenance of network equipment, IT systems, IPTV networks, and broadcast production technology. This role includes on-site support for both regional and global events, with travel (domestic and international) required for roadshows—sometimes up to four weeks at a time.

Responsibilities

• Deliver high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log, alarms or data to determine the health of systems and hardware.
• Aid with activities to triage and escalate system or network outages to reduce downtime.
• Understand and execute change management activities in a high availability environment.
• Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value.
• Effectively manage and oversee IT asset inventories.
• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions.
• Update and maintain documentation.
• Foster positive, healthy, and enthusiastic relationships with various customers, manage their expectations, and communicate status regularly with customer contacts.

Requirements

• Bachelor’s degree
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• 1+ years of scripting language, or 6+ months of system administration experience

Qualifications

• High school or equivalent diploma
• 1-2 years of corporate setting Windows, Mac or Linux Operating systems support experience
• 1-2 years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 1-2 years of troubleshooting in a multi-user high availability environment experience
• 1-2 years of PC repair, troubleshooting, deployment experience
• Structured cabling experience working with copper and fiber
• Ability to interface professionally with customer executives and employees
• Ability to see problems through to resolution and communicate progress and results to customers
• High degree of autonomy and ability to self-manage is required
• Physically capable of picking up and moving computer/broadcast/network hardware