Tech Infra Program Manager II, Non-Standard Infrastructure Capacity Planning & Delivery

About the Role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain. The AWS Non-Standard Infrastructure Global Delivery Team has an immediate opening for a Technical Infrastructure Program Manager to drive non-standard infrastructure capacity delivery around the world. You will join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles, collaborating with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Responsibilities

• Lead development and execution of regional capacity scaling strategies for multiple non-standard infrastructure programs
• Lead cross-functional teams to drive the development and implementation of non-standard infrastructure designs and develop and document requirements, budgets, and project schedules to drive timely infrastructure delivery
• Drive improvements to the health of the fleet and make data-driven decisions that influence large capital investments
• Span long-range planning for complex, multi-year capacity delivery and capital improvement initiatives
• Work with local teams to plan, initiate, and execute specific projects and drive coordination of local efforts to implement global fleet optimization activities
• Work across the entire AWS organization and partner with key stakeholders and partner teams to find solutions for both short- and long-range demand plans
• Address short- and long-term capacity constraints and drive projects from conceptual feasibility through development of detailed technical requirements, budget approval, completed design, implementation, functional testing, and deployment
• Drive accountability across the Infrastructure organization and develop mechanisms to monitor the health of the capacity delivery and sustainment program, escalating issues to executive leadership as needed
• Coordinate project activities with other relevant projects to gain both cost and execution efficiencies
• Identify opportunities to invent and simplify processes, identifying business risks and implementing resolutions and scalable mechanisms
• Communicate ideas to a wide variety of stakeholders for purposes ranging from informative to need for approvals from executives
• Determine process health metrics and key performance indicators and develop data visualization reports illustrating process health
• Develop standard operating procedures, change/communication plans, and project/program-level status updates
• Drive adoption with internal stakeholders through effective change management, keeping the customer experience as the primary focus

Requirements

• Comfortable managing remote project teams delivering novel and sometimes pioneering solutions across multiple countries and time-zones
• Assess, identify, and mitigate downstream risk
• Troubleshoot unforeseen and time-critical implementation issues as they arise
• Remove bureaucratic barriers to project success
• Deal with persistent uncertainty, pitfalls, and change
• Build and manage cross-functional matrixed teams
• Establish trust with a variety of internal customers and stakeholders
• Eliminate non-value-add activity, design solutions, remove blockers, and find creative ways to accelerate project delivery
• Act independently, using good judgement to drive timely decision making and deliver high-quality results
• Up to 15% domestic and international travel may be necessary

Basic Qualifications

• 3+ years of technical infrastructure management experience
• Knowledge of best practices and emerging technologies related to infrastructure (i.e. network, data center, hardware, software)

Preferred Qualifications

• Experience with varying scenarios of infrastructure builds

Pay & Benefits

Base salary range: $127,100.00 – $171,900.00 USD annually (Austin, TX; Arlington, VA; Herndon, VA; Seattle, WA). Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation determined by experience, qualifications, and location.

Benefits include health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

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