Teammate (Retail Associate)

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers
• Seek feedback and apply coaching to improve performance
• Participate in training and skill drills to build service capability
• Contribute to a welcoming, energetic, party atmosphere
• Complete assigned tasks accurately and on time
• Follow playbooks, loss prevention, and safety guidelines consistently
• Report operational issues, shortages, or concerns to leadership
• Build working knowledge of store systems and daily processes
• Execute merchandising tasks as directed (folding, hanging, replenishment, recovery)
• Support floor moves and transitions under leadership guidance
• Maintain clean, organized fixtures and back-of-house areas
• Protect brand standards through attention to detail
• Deliver a welcoming, energetic customer experience using the Party model
• Engage customers, identify needs, and recommend products
• Resolve basic customer issues and escalate when needed
• Represent Rally House with enthusiasm and professionalism
• Contribute to daily sales goals through service behaviors
• Support promotions, launches, and event execution
• Take ownership of personal performance metrics (conversion, UPT, AT)

Qualifications

• Must be at least 16 years of age
• Previous customer-facing experience preferred

Physical Requirements

• Able to stand and walk for extended periods of time
• Able to lift up to 50 pounds
• Able to bend, reach, and climb ladders