Teamcenter Support

About the role

Zachary Piper Solutions is seeking a Teamcenter Support Analyst to support the deployment, configuration, and sustainment of enterprise-level Teamcenter PLM environments for a leading organization in the engineering and manufacturing industry. This position is remote.

Responsibilities

• Deploy, configure, and sustain Siemens Teamcenter solutions within enterprise environments, ensuring system reliability, security, and high availability.
• Stand up new PLM environments independently with minimal oversight, including full lifecycle environment management (dev/test/prod).
• Serve as the primary point of contact for Siemens PLM users, providing Tier 1/Tier 2 support for Teamcenter, NX, Opcenter, Capital, and other Siemens tools.
• Perform initial triage, troubleshooting, and root-cause categorization for incoming help desk tickets related to user issues, environment instability, configuration problems, or software defects.
• Manage and monitor support channels, including help desk phone line and email queue, ensuring timely responses and full ticket ownership through resolution.

Requirements

• 3+ years of experience deploying, administering, and supporting enterprise PLM systems, with strong hands-on expertise in Siemens Teamcenter.
• Strong background in enterprise IT infrastructure, including networks, servers, system architecture, and multi-tiered application environments.
• Demonstrated ability to independently build and sustain complex PLM environments across multiple tiers.
• Deep experience with enterprise application deployment, server builds, configuration management, and production sustainment.

Pay

Salary range: $120,000 - $130,000

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off (PTO)