Team Supervisor (Evenings & Overnights)
About the role
Soar with us at Wawa. We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar. As a Team Supervisor (TS), you are a leader who ensures the shift stays on track and helps deliver memorable customer experiences. When you’re the senior leader on site and running shift, you’ll drive execution and make key decisions to keep everything running seamlessly.
Responsibilities
- Handle customer inquiries, gather feedback, and support positive customer interactions.
- Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
- Provide direction, feedback, and recognition to Associates, driving productivity and performance.
- Enforce safety, security, and store policies, including crisis management protocols.
- Manage inventory, stock levels, vendor check-ins, and cash handling procedures.