Team Secretary

Qualifications

• High School Diploma required; Associate’s Degree preferred
• Previous administrative experience preferred
• Excellent typing, organizational, time management and communication (written and verbal) skills
• Computer literate with familiarity of Word processing and spreadsheet applications
• Customer relations’ experience preferred
• Medical terminology preferred
• Able to remain calm and troubleshoot/handle patient/family crisis situations
• Able to shift priorities
• Able to manage the emotional stress of working with terminally ill patients and their families
• Able to perform the essential functions and physical requirements (including, but not limited to: lifting items, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation

Responsibilities

• Provides administrative support for Clinical Manager and Clinical Team
• Orders office supplies and processes mail
• Responds as a professional first-line resource for answering clients' concerns
• Assists with computer, phone, voicemail and service issues
• Updates daily census and prepares weekly IDG paperwork
• Triages physician order calls to appropriate person
• Completes and follows through on requests for Per Diem staff
• Fulfills scheduling process per established policy
• Maintains stock forms
• Responsible for exchanging revised forms and replacing with new forms
• Sends out and assists manager with reports
• Responsible for physician and team notification of patient expiration, change in location (transfer to hospital, SNF, ALF, home) and revocation
• Performs other duties as assigned