Team Relations Specialist (Phoenix, AZ)

About the role

Provide team relations support to headcounts ranging from 400 – 1000+ team members and leaders
Advise and support all team members and leaders on team relations issues, escalating issues and offering solutions on HR scenarios as needed
Assist with team member and leader questions on a variety of HR topics
Serve as the subject matter expert on overall team member experience, engagement and retention initiatives/trainings and solutions
Develop leadership skills of business leaders through the design and execution of roleplay scenarios
Collaborate with the Legal team to ensure compliance and mitigate business risk by advising leaders and team members on applicable employment laws such as the Family Medical Leave Act (FMLA), Fair Labor Standards Act (FLSA), Equal Employment Opportunity (EEO), etc.

Responsibilities

• Analyze metric reports and data to provide recommendations on process improvements that mitigate risk and improve team member experience
• Serve as the main point of contact in emergency situations such as natural disasters and pandemic response, including partnering with leaders and internal teams as needed
• Facilitate large scale training and orientation as a representative of Team Relations
• Engage in the interactive accommodation process with team members from start to finish
• Advisory on performance management processes and employment action, including facilitating the separation process when necessary
• Serve as a mental health first responder for team members, including assessing risk, identifying resources to assist and closing the loop with relevant parties
• Contact team member emergency contacts if a team member has not reported to work, including partnering with Rock Security to conduct team member wellness checks as needed
• Support business leaders and Pulse partners with organizational strategic and workforce planning
• Conduct office hours, townhalls, stay interviews and engagement sessions to maintain an open line of communication with team members and leaders
• Participate in the Team Relations objectives and key results (OKR) Committee to develop and execute on goals that drive the organization forward

Requirements

Ability to work after hours to respond and provide guidance on emergency situations
Versed in diversity, equity and inclusion foundational principles
Bachelor’s degree or equivalent experience in Business Administration, Human Resources (HR) or another relevant field
4 years of experience in HR, Team Relations or another related role
Professional certification in HR, such as a Professional in Human Resources (PHR) certification
Experience in first response for mental health situations
Knowledge of Rocket Companies Emergency Response Accountability Plan

Qualifications

Preferred Qualifications: Knowledge of Rocket Companies Emergency Response Accountability Plan

Skills

Ability to work after hours to respond and provide guidance on emergency situations
Versed in diversity, equity and inclusion foundational principles
Bachelor’s degree or equivalent experience in Business Administration, Human Resources (HR) or another relevant field
Professional certification in HR, such as a Professional in Human Resources (PHR) certification
Experience in first response for mental health situations

Benefits

We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back.