Team Member - Vision Pendleton

About the role

Join our team as a Team Member and help provide top-tier care while creating a seamless patient experience. This is your opportunity to work alongside skilled optometrists, develop your technical expertise, and become part of a team that truly values both eyes and the people behind them!

Responsibilities

• Ensure smooth patient flow by coordinating appointments and managing office communications including phone lines, text messages, and email inbox
• Verify vision insurance eligibility when scheduling exams
• Check patients in and out, ensure they have their paperwork filled out, and take their payment
• Assist optometrists in delivering outstanding patient care, from pre-screening to post-exam follow-up
• Perform diagnostic tests, gather patient medical histories, and assist in educating patients about their vision benefits
• Guide patients in contact lens training, insurance verification, and scheduling their next visit
• Work closely with your team to meet individual and collective goals for optimal patient care and satisfaction

Qualifications

• 1+ year of experience in customer service (optometric experience preferred but not required)
• Excellent communication skills, both verbal and written, with the ability to educate and connect with patients
• Strong organizational and time management abilities—you’ll be multitasking in a fast-paced environment
• Team-oriented with a passion for self-improvement and a desire to learn new skills
• Detail-focused and capable of documenting patient exams and procedures with accuracy
• Flexibility to accommodate changing schedules as needed and a proactive attitude toward team success

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate your needs and the demands of the job.

Benefits

• Comprehensive training
• Opportunities for growth
• A dynamic team environment
• Great benefits and a positive work-life balance