Team Member - Server Cashier

Job Summary

To provide excellent, fast, friendly service with a smile and deliver quality products to our customers in a clean environment.

Responsibilities

• Follow all cash handling procedures & ensure cash is balanced daily.
• Follow the "We G.O.T. You" 3 steps of service to ensure excellent customer service (Greeting, Order Taking & Parting Phrase).
• Follow the meal portioning guides to ensure accurate quantities are being served.
• Record temperature of food items on the steam table and other hot holding units throughout the day.
• Prepare pastries e.g. Bun and cheese, slice cake and wraps for sale.
• Maintain cleanliness and organization of workstation, dining room, and restrooms.
• Count and replenish stock where needed including plates, napkins and utensils.
• Assist with the baking of products.
• Follow all standard operating policies and procedures as outlined by Golden Krust.
• Complete daily stock reports.
• Communicate effectively with the Back of the House (BOH) team members and manager when items are needed.
• Any other duties that may be assigned.

Educational Requirements and Experience

• High school diploma or equivalent.
• Must be able to read, write, speak, and understand English.
• A current NYC Food Handler Permit/ServSafe Food Handler Permit.

Skills Requirements

• Have knowledge of service and food and beverage, generally involving at least one year of front-of-the-house operations or have previously operated at a supervisory level.
• Be able to communicate and understand the predominant language(s) of the restaurant's trading area.
• Possess excellent basic math skills and have the ability to operate a cash register or POS system.
• Be able to work in a standing position for long periods.
• Be able to reach, bend, stoop, and frequently lift up to 50 pounds.

Hygiene and Deportment

• Cover hair at all times.
• Wear the proper uniform, including name tag, at all times.
• Ensure that nails are kept short and clean - no nail polish.
• Exhibit good hygiene at all times.
• Wear full shoes at all times - No slippers.

Performance Criteria

This job is satisfactorily performed when:

• Sales targets are achieved.
• The profitability goal of the restaurant is achieved and maintained.
• The restaurant maintains excellent assessment ratings.
• Customers are provided with the highest level of service, and there is repeat business because of this factor.
• A high level of initiative, flexibility, and dependability is displayed at all times.
• The job is performed with professionalism and integrity.