Team Member Relations Specialist

About the role

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value‑priced pre‑owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently‑used, one‑of‑a‑kind items donated by the community to local nonprofit organizations, purchasing these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, and providing our partners with valuable funding for their community‑based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. To work in a purpose‑driven company, with a business model that people love for our impact on both the planet and local communities. An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

Comprehensive onboarding and training from day one. In‑house expertise! Our training department, Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Summary: You’ll be working on supporting Savers’ vision by managing complex Team Member Relations matters across U.S. and Canadian operations. This role conducts investigations, manages workplace accommodations, and supports responses to external legal claims. The TMR Specialist ensures timely, compliant, high‑quality case handling, maintains accurate documentation in EthicsPoint (NAVEX), analyzes trends, and coaches field leaders in alignment with applicable employment laws. While supporting North America, the primary focus is the Southwest Region; fluency in English and Spanish is required.

Work Type/Location: REMOTE – Arizona, Nevada, Utah, Texas. Primary support for Southwest US operations, with broader North America case support as needed. Must be fully bilingual in English and Spanish (required). Pacific or Mountain time, but must be willing to support cross‑time‑zone collaboration across North America as needed. Travel: 10% or less. FLSA: Exempt.

Responsibilities

• Investigations & Case Management
  • Respond to and manage inbound employee relations concerns in alignment with Savers’ open‑door procedures.
  • Conduct timely, thorough, and unbiased investigations into workplace concerns (e.g., harassment, discrimination, workplace violence), ensuring initial response within