Team Member Relations Partner

About the role

The Team Member Relations Partner is a specialized role within the People Department responsible for managing employee relations matters, conducting workplace investigations, and providing expert guidance on complex employee concerns. This role ensures issues are addressed promptly, fairly, and in alignment with organizational policies and employment laws.

Responsibilities

• Lead timely, thorough, and impartial investigations into workplace concerns (e.g., misconduct, harassment, discrimination, policy violations)
• Determine findings, document outcomes, and recommend appropriate actions
• Maintain strict confidentiality, neutrality, and integrity throughout the process
• Partner with Strategic People Partners (SPPs) and leaders, providing timely updates and guidance
• Partner with SPPs to manage complex employee relations matters, serving as the ER subject matter expert
• Coach leaders on performance management, workplace conflict, team dynamics, and sensitive employee situations
• Guide corrective action to ensure consistency, fairness, and alignment with People Department standards
• Interpret policies and employment laws; ensure compliance with federal, state, and local regulations
• Identify and mitigate organizational risk
• Track and analyze ER data, including investigations and disciplinary trends
• Identify systemic issues and partner with SPPs on proactive solutions and to ensure consistent processes and documentation
• Contribute to cross-functional People initiatives and promote a seamless employee experience

Requirements

• Required Education: Bachelor's Degree (higher degree accepted) in Human Resources, Business Administration, or related field OR 8 years related experience in lieu of degree
• Minimum Experience: 5 years of experience in employee relations, workplace investigations, or related People functions
• Preferred Experience: Experience in healthcare, public sector, or similarly regulated environments
• Experience working within a Strategic People Partner (HRBP) model

Qualifications

• Strong knowledge of employment laws and regulations
• Excellent judgment, critical thinking, and problem-solving skills
• Ability to manage highly sensitive and confidential information