Team Member Regal Quaker Crossing 18 - $16/hr Weekdays, Weekends, and Holidays

Hours of Operation

Hours: 9:00am-12:00am. Must be available to work until 11:45pm on weekends.

Team Members

• Classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees.
• Primary responsibility is ensuring guests receive exceptional service.
• May be scheduled to work in the Box Office, Concession Stand, or as an Usher.
• Must act as a representative of Regal in a way that is consistent with the mission statement and policies.

Essential Duties and Responsibilities

• Box Office:
• Operating POS system, including proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons.
• Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX).
• Promoting the Regal Crown Club program.
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy.
• Responding to phone calls and questions from guests in a manner that is consistent with the guest service philosophy.
• Concession:
• Operating POS system, including proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory.
• Promoting the Regal Crown Club program.
• Operating, preparing and cleaning of all concession related equipment.
• Selling/Suggestive selling.
• Complying with all local, state and federal food safety laws.
• Abide by all federal and state laws with regards to breaks and/or meal periods.
• Ensure required alcohol certification and training are current where applicable.
• If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, you must be of legal age to sell or serve alcohol according to state or local laws.
• Usher:
• Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums.
• Inspecting backpacks and packages when applicable.
• Managing crowd control and assisting guests in finding seats in auditoriums when necessary.
• Enforcement of MPAA rating system.
• Conducting in-theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums.
• Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre.
• Perform in-theatre concession auxiliary sales as directed by management.
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium.
• Maintaining the cleanliness and operation of theatre vending equipment.
• Assisting with all opening and closing duties as assigned by management.

Pay Scale Information

$16/hour

Benefits

Perk of enjoying free movie passes and discounted concessions at any Regal location. Additionally, all team members are eligible to participate in our 401(k) retirement plan, with a company match, once they reach the age of 21 and have completed six months of service.

Qualifications

• Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.
• If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate.
• In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University.

Language Ability

Possess good public speaking, listen effectively and respond clearly and directly.

Math Ability

Perform calculations with speed and accuracy and identify and correct errors.

Reasoning Ability

Identify problems, gather relevant data and note possible causes of problems. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition.

Personal Skills

Possess excellent communication skills with customers, co-workers and management. Establish goals, budget time, and set priorities to achieve desired objectives.

Physical Demands

While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift up to 60 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.