TEAM MEMBER - pOpshelf in GASTONIA NC S24697

About the role

The Team Member acts as a point of contact for customers, handling stocking, merchandising displays, merchandise recovery, product knowledge, store cleaning, cash register operation, and other duties assigned by the Store Manager to maximize store profitability and customer satisfaction while protecting company assets.

Responsibilities

• Provide superior customer service to exceed expectations.
• Utilize product knowledge and selling techniques to enhance the customer experience.
• Maintain a safe, clean, and well‑organized store environment.
• Assist in merchandising the store to create appealing, eye‑catching displays that retain customer excitement.
• Rotate product according to company merchandising guidelines to drive sales.
• Complete daily and weekly cleaning tasks to ensure a superior shopping experience.
• Condense, reset, and recover displayed merchandise to keep the store clutter‑free.
• Follow company policies and procedures outlined in the Standard Operating Procedures manual and Employee Handbook.
• Operate cash registers and scanners, itemize purchases, collect payments, make change, bag merchandise, and assist customers as needed.
• Assist customers with the self‑checkout process at multiple terminals simultaneously.
• Unpack, stock, restock, rotate merchandise, and build merchandise displays following company processes.
• Clean the store, take out trash, dust and mop floors, clean restrooms and receiving areas, and help set up sidewalk displays.

Requirements

• Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
• Effective interpersonal and oral communication skills.
• Ability to read and follow planograms and merchandise presentation guides.
• Knowledge of basic cash handling procedures and basic mathematical skills.
• Ability to perform cash register functions.
• Ability to stock and display merchandise.
• High school diploma or equivalent preferred.

Physical Requirements

• Frequent walking and standing.
• Frequent bending, stooping, and kneeling to operate checkout stations, stock merchandise, and unload trucks.
• Frequent handling of merchandise and equipment such as hand‑held scanners, pricing guns, box cutters, merchandise containers, two‑wheel dollies, and six‑wheel carts.
• Frequent lifting of up to 40 lb; occasional lifting of up to 55 lb.
• Occasional climbing using a ladder.
• Fast‑paced environment with moderate noise level.
• Exposure to strong scents and fragrances.
• Occasional exposure to outside weather conditions, wet floor surfaces, and household/industrial cleaning solutions.

Benefits

• Health insurance coverage options.
• Various supplemental programs.
• 401(k) Savings Plan.
• Paid sick leave (where required by law).
• Vacation time.
• Paid maternity and parental leave.
• Additional benefit programs designed to support physical, mental, and financial well‑being of employees and their families.

About Us

Dollar General’s mission is “Serving Others.” The company values each employee and offers a wide range of career opportunities across store locations, distribution centers, support centers, and the private fleet team. With more than 80 years of history, Dollar General delivers value by offering frequently used products—such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares, and seasonal items—at everyday low prices in convenient neighborhood locations.