Team Member-Hagerstown

About the role

Family Farm and Home is a family-owned and operated company based in Michigan. Founded in April 2002, we currently operate 71 retail locations across Michigan, Indiana, Ohio, Maryland, and Pennsylvania. We cater to our customers' needs by offering a wide variety of products in categories such as tools, hardware, automotive, pet supplies, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden products, and alternative heating solutions. Our dedicated team members are committed to providing exceptional product values and customer service.

Responsibilities

• Promote Family Farm and Home's mission statement and family values.
• Execute daily operational goals and priorities assigned by store management.
• Utilize Farm Hand to receive communication and tasks from corporate office and store management.
• Greet customers as they enter/exit the store.
• Interact with store customers in a pleasant and positive manner.
• Solicit customers to sign up for Family Farm and Home programs, including Loyalty, Extended Warranties, Add-on Initiative, Financing, and Item of the Month.
• Answer phone calls professionally and assist customers in store, on Family Farm and Home-supported internet sites, and process special orders.
• Utilize POS to checkout customers and follow all cash handling processes and procedures.
• Utilize On the Go to complete POG’s and Mass layouts in the correct locations per the store layout.
• Utilize Harvester to complete online customer orders.
• Understand, support, and solicit customers to use financing options and utilize current financing websites to complete customer credit inquiries.
• Absorb and set promotional signage, price changes, clearance prices, and any other in-store signage as directed by store management or company officials.
• Assist in freight, recovery, and out-of-stock processes.
• Maintain awareness of in-store safety issues and shoplifting activities, communicating any potential issues to the store management team.
• Uphold and support all company Loss Prevention measures.
• Operate a forklift and/or pallet jack safely and efficiently (only those 18 years old and above).
• Assist in building, assembling store displays, products, and fixtures.
• Maintain cleanliness of the sales floor, receiving, cash office, and register area, as well as restrooms and break rooms.
• Uphold merchandising, store cleanliness, and safety standards.
• Contribute to a positive working environment for all team members.
• Contribute to the completion of Daily Operational standards checklist.
• Contribute to the achievement of passing scores on corporate store audits, assessments, and store walks.

Requirements

• Flexible schedule including weekends, evenings, and holidays.
• Commitment to excellent service and customer satisfaction.
• Clear and effective communication with all customers and team members.
• Organizational skills and attention to detail.
• Ability to multitask.
• Knowledge of basic computer systems.
• Ability to stand for extended periods of time, reach, bend, twist, kneel, and lift up to 50 lbs.
• Eligible for benefits:
• Health Insurance (Single or Family)
• Dental Insurance (Single or Family)
• Vision Insurance (Single or Family)
• Life Insurance (Single or Family)
• 401(k)
• Vacation
• Holidays
• Sick Leave
• Parental/Family
• Other

Benefits

• Health Insurance (Single or Family)
• Dental Insurance (Single or Family)
• Vision Insurance (Single or Family)
• Life Insurance (Single or Family)
• 401(k)
• Vacation
• Holidays
• Sick Leave
• Parental/Family
• Other