Team Member | Guest Services

Description

Position Summary
Be the friendly face that kicks off an unforgettable game-day experience! As a Team Member in Guest Services, you’ll welcome fans, scan tickets, help guests find their seats, and keep the energy high throughout the stadium.

What You’ll Do

• Greet guests with a smile and create a welcoming, high-energy atmosphere
• Scan electronic tickets using provided devices
• Help fans find their seats and navigate the stadium with ease
• Answer questions and provide helpful, friendly information about the venue
• Support crowd flow and maintain a safe, organized environment
• Stay alert and ready to respond quickly to guest needs or unexpected situations
• Keep your assigned area clean and tidy with light upkeep as needed
• Stay flexible—roles may shift between ushering and ticket taking depending on the event

Requirements

• A people-first attitude and genuine enthusiasm for helping others
• Strong communication skills and confidence interacting with large crowds
• Ability to stay positive, professional, and attentive in a fast-paced setting
• Willingness to take direction and adapt on the fly
• Quick thinking and good judgment, especially in busy or high-pressure moments

Physical Demands & Work Environment

• Stay on the move—walking, standing, climbing stairs, and assisting guests throughout your shift
• Ability to stand on concrete surfaces for extended periods (up to 4 hours or more)
• Work outdoors in varying weather conditions (heat, cold, rain, or wind)
• Thrive in a lively, high-energy, and sometimes crowded environment with elevated noise levels

What To Wear

We’ll provide your event staff shirt—just bring khaki pants or approved long shorts, plus comfortable shoes, and you’re all set for game day.

Benefits

Not specified

Pay

Not specified

Schedule

Not specified

Skills

Not specified

Benefits

Not specified

Pay

Not specified

Schedule

Not specified

Qualifications

• Must be at least 16 years old
• Must be able to work at least 75% of scheduled Fort Wayne FC events
• Availability for evenings, weekends, and occasional holidays
• Team Lead roles may be available for those with at least 1 year of customer service or supervisory experience

Team Lead Roles

Not specified

Physical Demands

• Stay on the move—walking, standing, climbing stairs, and assisting guests throughout your shift
• Ability to stand on concrete surfaces for extended periods (up to 4 hours or more)
• Work outdoors in varying weather conditions (heat, cold, rain, or wind)
• Thrive in a lively, high-energy, and sometimes crowded environment with elevated noise levels

What To Wear

We’ll provide your event staff shirt—just bring khaki pants or approved long shorts, plus comfortable shoes, and you’re all set for game day.