Team Member - Franchise 3808

About the role

The successful candidate will be responsible for managing customer relationships, providing technical support, and ensuring high levels of customer satisfaction.

Responsibilities

• Manage customer interactions through phone, email, and in-person visits
• Diagnose and resolve technical issues related to products/services
• Train and mentor new team members
• Contribute to the development and implementation of service improvement plans

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 2+ years of relevant work experience in IT support or customer service
• Strong problem-solving and communication skills
• Proficiency in troubleshooting software and hardware issues

Qualifications

• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team
• Knowledge of common IT tools and software

Skills

• Customer service skills
• Technical troubleshooting skills
• Problem-solving abilities

Benefits

Comprehensive benefits package including health insurance, retirement savings plan, and paid time off.

Pay

$50,000 - $60,000 annually based on experience and qualifications.

Schedule

Full-time position with flexible working hours to accommodate customer needs.