Team Member - Franchise 3808

About the role

The successful candidate will be responsible for managing customer relationships, providing technical support, and ensuring high levels of customer satisfaction.

Responsibilities

• Manage customer interactions through phone, email, and in-person visits
• Diagnose and resolve technical issues related to products/services
• Train and mentor junior staff members
• Develop and maintain strong relationships with customers

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 2+ years of relevant work experience in IT support or customer service
• Strong problem-solving and communication skills
• Proficiency in troubleshooting software and hardware issues

Qualifications

• Experience with customer relationship management systems
• Knowledge of common IT tools and technologies
• Ability to work independently and as part of a team

Skills

• Excellent verbal and written communication skills
• Technical aptitude and problem-solving abilities
• Customer service orientation

Benefits

Comprehensive health insurance, retirement plan, paid time off, and professional development opportunities.

Pay

$50,000 - $60,000 annually

Schedule

Monday to Friday, 9 AM to 5 PM