Team Member Engagement Cooridnator

Job Type Full-time Description Position Summary: The Team Member Engagement Coordinator supports and executes workforce engagement initiatives, communication practices, and Operations follow-up routines across the facility. This role maintains a strong floor presence while ensuring engagement activities, communication standards, and tracking processes are consistently executed. The Specialist contributes to improving employee experience by identifying engagement trends, supporting communication effectiveness, and reinforcing leadership follow-up routines. The role operates within defined scope boundaries, ensuring all employee matters are appropriately escalated to the correct functional owner. Requirements Duties / Responsibilities: Employee Engagement and Floor Presence Maintain regular floor presence to build relationships with employees and Operations leadershipSupport and coordinate recognition programs, engagement activities, Director Lunches, and listening sessionsCapture general workforce feedback themes and engagement opportunitiesSupport consistency of engagement routines across shifts and departmentsEscalate individual employee concerns or sensitive issues appropriately Workforce Communication Support Coordinate and distribute approved operational communicationsMaintain workforce communication boards and engagement materialsSupport communication planning for engagement activities and operational updatesIdentify communication gaps and share improvement opportunitiesRoute policy, payroll, benefits, safety, and employment-related questions to the appropriate functional owner Operations Follow-Up Tracking Maintain and update weekly follow-up trackers confirming Supervisor and Manager review of attendance and safety reportsMonitor completion of leadership follow-up actions and escalate outstanding itemsProvide visibility into follow-up status and gaps in executionTrack completion only; does not calculate points or participate in corrective action Engagement Tracking and Reporting Maintain engagement trackers, logs, and calendarsSupport preparation of engagement summaries highlighting trends and participationTrack engagement activities, recognition programs, and follow-up actionsIdentify basic trends and share observations with Operations leadership Site Integration and Workforce Support Support post-onboarding site integration, including employee check-ins and connection touchpointsAssist with new-hire experience tracking (30/60/90-day check-ins)Support engagement initiatives focused on retention and employee connectionAssist with coordination of events and engagement logistics Program and Administrative Support Support teamwear distribution, tracking, and issue escalationMaintain accurate records for engagement activities and participationAssist with coordination of engagement calendars and eventsSupport site-level engagement initiatives and programs Escalation and Governance Escalate employee relations concerns, complaints, and conduct issues immediatelyRoute policy, payroll, benefits, leave, and accommodation questions to HR or appropriate functional ownersEscalate safety concerns and workers’ compensation questions to EHS and Operations leadershipMaintain adherence to defined role scope and escalation processes Required Qualifications High school diploma or equivalent required1–4 years of experience in operations, administrative support, employee engagement, or related fieldStrong communication and interpersonal skillsStrong organizational and follow-up capabilitiesAbility to manage trackers, calendars, and routine reporting toolsAbility to maintain confidentiality and escalate appropriately Preferred Qualifications Experience in a 3PL, manufacturing, warehouse, or high-volume operations environmentExperience supporting engagement activities or communication programsMicrosoft Office proficiency (Excel, Outlook, Teams, PowerPoint)Bilingual communication skills, where applicable Physical Requirements Work is performed in office and operational environments, including warehouse, logistics, manufacturing, distribution, supply chain, or similar settings. Must be able to travel between assigned locations as needed and maintain a visible, supportive HR presence across sites.May require flexibility to support multiple shifts, urgent employee relations matters, investigations, employee concerns, or time-sensitive business needs.Prolonged periods of sitting at a desk and working on a computer may be required.Must be able to access and navigate departments, offices, production areas, warehouse areas, and other operational spaces at assigned facilities.Must follow all applicable safety requirements and wear required personal protective equipment when present in operational areas.Scope: Supports multiple sites, departments, business units, or operational locations, including hourly and salaried populations where applicable.Reporting: Disciplinary reporting to the BU Director of Administration; functional reporting to the Regional HR Leader.Travel: Travel between assigned locations is expected, typically 30-40% depending on site footprint and business need.