Team Member - Botwin Eye Group

About the role

We’re looking for a friendly, professional, and detail-oriented individual to join our team as a Team Member. In this dynamic, customer-facing role, you’ll be the first point of contact for patients, offering a welcoming atmosphere and top-tier care every step of the way.

Responsibilities

• Be the friendly voice on the phone, assisting patients with scheduling and inquiries
• Greet and check in patients with a warm smile and professional demeanor
• Perform diagnostic tests, gather patient medical histories, and assist in educating patients about their vision benefits
• Guide patients in contact lens training, insurance verification, and scheduling their next visit
• Manage a variety of front desk tasks with efficiency and attention to detail
• Ensure smooth patient flow through excellent time management and multitasking skills

What We’re Looking For

• 1+ year of customer service experience (healthcare experience a plus, but not required)
• Strong communication skills with the ability to interact professionally and courteously with patients
• Tech-savvy with basic computer skills and the ability to learn new systems quickly
• A positive, can-do attitude and the ability to stay organized under pressure

Why You’ll Love Working Here

• Career growth opportunities – We believe in promoting from within, offering a path for advancement as you gain experience and develop your skills.
• Upward mobility – Take your career to the next level! Whether you're looking to grow into leadership roles or specialize in other areas of healthcare, the opportunities are endless.
• Supportive, team-oriented environment where your contributions are valued and your growth is encouraged.