Team Member

Applicants must be 16 or older and legally authorized to work Whataburger Of Mesquite, Inc. – Team Member.

Responsibilities

• Protects and promotes the Whataburger Brand at all times.
• Notifies a member of the management team with sufficient lead time when unable to report to work as scheduled.
• Checks with management prior to leaving the restaurant at the scheduled time.
• Recognizes and communicates customer service problems to the manager on duty.
• Attends all meetings and training sessions as required by management.
• Sets up for work and cleans the customer service areas before starting the shift.
• Submits requests for work schedule changes according to management guidelines.
• Leadership and Communication:
• Protects and promotes the Whataburger Brand at all times.
• Notifies a member of the management team with sufficient lead time when unable to report to work as scheduled.
• Checks with management prior to leaving the restaurant at the scheduled time.
• Recognizes and communicates customer service problems to the manager on duty.
• Attends all meetings and training sessions as required by management.
• Sets up for work and cleans the customer service areas before starting the shift.
• Submits requests for work schedule changes according to management guidelines.
• People:
• Demonstrates Whataburger’s Family Value Proposition, “Pride, Care, and Love.”
• Learns and adheres to the guidelines set by Company policy.
• Demonstrates respect for all Whataburger Family Members and treats each with dignity.
• Stands out as a role model for others through daily interactions and leadership example and as a resource for other team members.
• System:
• Ensures all products are prepared according to quality standards, as ordered, and delivered to the customer within Whataburger service time standards, with a “no excuses” mentality.
• Supports food production through the preparation and stocking of various food items as directed by a member of management.
• Promotes excellence in customer relations to the rest of the team.
• Performs maintenance tasks as scheduled, or assigned.
• Actively participates in all current sales promotions/marketing events during work time.
• Operates all designated food production or customer service stations, as directed.
• Learns and applies the correct location for all items stored and used, such as food products, paper products, cleaning supplies, etc.
• Achieves certification at the specific stations associated with a position.
• Accurately states all Whataburger menu items, product ingredients, and when these items are available for sale to our customers.
• Stocks the drink, fry, and dining room stations and grill area to assure continuous service is maintained.
• Maintains sufficient amounts of prepped produce for the next shift.
• Efficiently prepares all produce items to maintain proper par levels, using the proper food handling, rotations (FIFO) and storage procedures.
• Follows established recipes for preparing and serving Whataburger’s products.
• Maintains all utensils and food production equipment in good working order by using the correct cleaning, sharpening, and storage procedures at all times.
• Utilizes proper cutting surfaces.
• Fulfills additional responsibilities as assigned.
• Customer:
• Establishes and maintains effective working relationships, emphasizing restaurant operations functions within the company and its capacity to serve as a productive team member.
• Sets up for work and cleans the customer service areas before starting the shift.
• Supports customer service by stocking stations with an appropriate amount of items to assure continuous service.
• Understands the order of work relating to taking, preparing, and delivering customer orders.
• Answers the phone in a courteous, articulate manner, according to Whataburger procedure.
• Finance:
• Demonstrates fiscal responsibility with all Company assets.
• Follows company cash handling policies.
• Physical Requirements:
• Must be able to lift up to 50 lbs.
• Must have the ability to stand during entire shift.
• Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push.
• Ability to read (Orders on tickets, Menu Board, receipts, etc.).
• Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items.
• Frequent washing of hands.

Qualifications

• High school diploma or equivalent.
• Valid Texas Driver’s License.
• Previous experience in a fast-paced environment preferred.