Team Member

About the Role

As a Team Member, you will interact with customers and team members, support selling initiatives, and perform assigned tasks while delivering a Legendary Customer Experience. This role is ideal for those who love the "life out here" and want to share it with others. You must be available, flexible, adaptable, and service-oriented to meet the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts, including varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Deliver Legendary Customer Service through GURA: Greet the Customer, Uncover Customer’s Needs & Wants, Recommend Product Solutions, Ask to Add Value, and Appreciate the Customer.

Responsibilities

Team Members are required to perform a combination of the following duties during 95% of their day. The mix may vary daily, and all duties must be performed accurately, efficiently, and safely on a regular basis without advance notice:

• Operate cash register/computer following cash handling procedures.
• Recovery of merchandise.
• Participate in mandatory freight processes.
• Complete Plan-o-gram procedures (merchandising, sets, and resets).
• Assemble merchandise.
• Perform janitorial duties.
• Execute price changes/markdowns.
• Operate forklift (unless under the age of 18).
• Operate cardboard baler (unless under the age of 18).
• Assist customers with loading purchases.
• Ensure a Legendary shopping experience that differentiates from the competition.
• Ensure the safety and well-being of birds, including sanitizing and maintaining poultry holding tanks.
• Complete all documentation associated with job duties.
• Perform other duties as assigned.

Requirements

• No prior experience required; retail experience and/or knowledge of farming, ranching, pet/equine, or welding is strongly preferred.
• High school diploma or equivalent preferred but not required.
• Must be able to read, write, and count accurately.

Preferred Skills

• Farming, ranching, pet/equine, or welding knowledge.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

• Favorable working environment, generally indoors with moderate noise.
• Indoor floors and outdoor lots are hard surfaces (concrete, asphalt, etc.).
• Lighting and temperature are adequate.
• Work shifts vary by store but are generally no less than 4 hours and may exceed 10 hours.
• Promote a safe and productive work environment for Team Members and customers, adhering to Company safety training and guidelines.

Physical Requirements

• Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
• Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g., pallet jack).
• Ability to occasionally lift or reach merchandise overhead.
• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift.
• Ability to safely access all areas of the store, including the selling floor, side lot, stock area, and register area.
• Ability to operate and use all equipment necessary to run a store (e.g., dolly, handtruck, forklift, baler, computer, cash register). Forklift and baler requirements do not apply if under the age of 18.
• Ability to constantly operate store equipment such as computers and cash registers.
• Ability to read, write, and count accurately to complete all documentation.
• Ability to utilize strong written and verbal communication skills.
• Ability to process information/merchandise through the point-of-sale system.
• Ability to handle and be in contact with birds/poultry.
• Ability to successfully complete all required training.
• Ability to successfully complete training and certification to dispense propane (does not apply if under the age of 18).

Benefits

Tractor Supply and Petsense by Tractor Supply offer a comprehensive and accessible total reward package to support Team Members and their families. Benefits include:

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Family planning resources, including adoption and surrogacy assistance.

Part-time new hires gain eligibility for benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement is met, benefits eligibility begins the first day of the month following 4 months of continuous service.