Team Member

About the Role

A Team Member is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while delivering a Legendary Customer Experience. This role is ideal for those who love the outdoor lifestyle and want to share it with others.

Responsibilities

• Maintain regular and predictable attendance.
• Work scheduled shifts, including varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Deliver Legendary Customer Service through GURA: Greet the Customer, Uncover Customer’s Needs & Wants, Recommend Product Solutions, Ask to Add Value, and Appreciate the Customer.
• Perform a combination of the following duties (mix may vary daily):
• Operate cash register/computer following cash handling procedures.
• Recovery of merchandise.
• Participate in mandatory freight process.
• Complete Plan-o-gram procedures (merchandising, sets, and resets).
• Assemble merchandise.
• Perform janitorial duties.
• Execute price changes/markdowns.
• Operate forklift (unless under the age of 18).
• Operate cardboard baler (unless under the age of 18).
• Assist customers with loading purchases.
• Ensure a Legendary shopping experience that differentiates from the competition.
• Ensure the safety and well-being of birds; sanitize and maintain poultry holding tanks and care for birds as required.
• Complete all documentation associated with job duties.
• Perform other duties as assigned.

Requirements

• No prior experience required; retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• High school diploma or equivalent is preferred but not required.
• Must be able to read, write, and count accurately.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

• Favorable working environment, generally indoors with moderate noise.
• Indoor floors and outdoor lots are hard surfaces (concrete, asphalt, etc.).
• Lighting and temperature are adequate.
• Work shifts vary but are generally no less than 4 hours and may exceed 8 hours.
• Promote a safe and productive work environment; adhere to company safety training and guidelines.

Physical Requirements

• Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
• Ability to push and pull merchandise up to 2,000 pounds with proper material handling equipment (e.g., pallet jack).
• Ability to occasionally lift or reach merchandise overhead.
• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift.
• Ability to safely access all areas of the store, including selling floor, side lot, stock area, and register area.
• Ability to operate and use all equipment necessary to run a store (e.g., dolly, handtruck, forklift, baler, computer, cash register). Forklift and baler requirements do not apply if under the age of 18.
• Ability to constantly operate store equipment such as computers and cash registers.
• Ability to read, write, and count accurately to complete all documentation.
• Ability to utilize strong written and verbal communication skills.
• Ability to process information/merchandise through the point-of-sale system.
• Ability to handle and be in contact with birds/poultry.
• Ability to successfully complete all required training.
• Ability to successfully complete training and certification to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18).

Benefits

Tractor Supply and Petsense by Tractor Supply offer a comprehensive and accessible total reward package, including:

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Family planning resources, including adoption and surrogacy assistance.

Part-time new hires gain eligibility for benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement is met, benefits eligibility begins the first day of the month following 4 months of continuous service.