Team Member

Presents a neat, clean appearance

Greets each customer they encounter with a smile and a word of welcome or departure

Maintains a clean and safe environment for customers

Serves customers

Serves customers according to all company procedures and standards

Cooperation with peers

Works with fellow employees as part of a team, helps others when they need a hand

Demonstrates a positive and enthusiastic attitude

• With co-workers
• With management

Helps new employees

• Through training and orientation

Demonstrates patience and understanding

• When training others

Keeps other employees informed

• About what he/she is doing

Attendance

• Is personally reliable
• Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks
• Provides appropriate notice when unable to be at work
• Provides written notice for being late or absent as required
• Understands and uses approved time keeping system

Cooperation with Management

• Is open and receptive to requests
• Demonstrates flexibility and dependability
• Adjusts positively to requests for change from managers
• Accepts procedural changes positively and without loss of effectiveness
• Alerts management to station needs
• Antsicipates problems and brings them to management’s attention

Initiative and Energy

• Takes action without being told
• Helps others when needed without being asked
• Is effective working on more than one task at a time
• Finishes tasks completely once begun
• Suggests ideas for solving problems, improving procedures, etc.